Enel Energia bill, everything you need to know
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It is the identification number for each electricity or gas supply contract. The customer number:
- is composed of 9 digits
- is displayed at the top right hand corner of the bill
- can be used for all telephone communication with Enel Energia
- can be used for all telephone communication with our Spazio Enel outlets (direct and indirect)
- is required for to access the Customer Area
- changes if you switch supplier.
POD
The POD (Point of Delivery) is the code that identifies the power supply and is used to pinpoint the energy delivery point within the entire national network.
The POD:
- always starts with IT
- is found on the first page of the bill, at the top left hand corner, in the "Supply Data" section
- is an alphanumeric code composed of 14 characters
- may contain 15 characters, but it is sufficient to provide the first 14
- does not change even if you change supplier
PDR
The PDR (Redelivery Point) is the code that identifies the supply of gas.
The PDR:
- is composed of 14 numeric characters
- is found on the first page of the bill, at the top left hand corner, in the "Supply Data" section
- does not change even if you change supplier
Electricity bill
The issuing of the electricity invoice depends on the type of offer, the type of customer and the contractual power.
Non-domestic customers
- every two months for supplies with power under 15kW.
- every month for supplies with contractual power greater than 15kW.
Domestic customers
- every two months for all supplies.
Gas bill
The issuing of the gas bill depends on the type of offer, the type of customer and consumption:
- every four months for customers with consumption of less than 500 Smc/year;
- every two months for customers with consumption between 501 and 5000 Smc per year;
- every month for customers with consumption over 5000 Smc per year.
There are several payment methods available to you:
- Direct debit or domiciliation
- Spazio Enel
- Enel Energia website (Customer Area on the Enel Energia website)
- Enel Energia App
- Notice of pagoPA payment
- Bank transfer
- Enel X Pay
- Enel X physical network Pay
- CBILL
Click here for more information.
To check the status of your payments you can:
- access your Customer Area;
- pay in the "Bills" section;
- enter Chat and ask for support from one of our experts;
- call the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator: our customer service is available from 7.00 to 22.00 every day from Monday to Sunday (excluding national holidays);
- contact one of the closest Spazio Enel;
- use our Enel Energia App.
If you have lost your bill you can:
- access your Customer Area;
- pay in the "Bills" section;
- enter Chat and ask for support from one of our experts;
- use our Enel Energia App;
- call the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator: our customer service is available from 7.00 to 22.00 every day from Monday to Sunday (excluding national holidays);
- contact one of the closest Spazio Enel.
To change the address to which the invoices are sent you must access your Customer Area:
- enter the "Your supply" section and select the "Billing address" option;
- enter Chat and ask for support from one of our experts;
- se our Enel Energia App;
- call the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator: our customer service is available from 7.00 to 22.00 every day from Monday to Sunday (excluding national holidays) ;
- contact one of the closest Spazio Enel.
At the top of the first page of the bill you will find your personal and supply data: the tax code, the nine-digit customer number and the POD code (or PDR in the case of gas supply), the amount to be paid and the summary of the expense items with the related amounts.
In the summary you will find the following items:
- Expenditure for electricity or natural gas
- Cost of transport and management of the meter
- Expenditure on system charges
- Recalculations
- Other items (e.g. security deposit/TV license fee)
- Total taxes and VAT
For more information, consult the dedicated page “Everything about the electricity bill and gas”.
Bills must be paid by the date shown in the main square on the first page. For failure to do so, in addition to the due amount, Enel Energia may require payment of default interest, which will be calculated based on the interest rate given in the contract signed by the customer.
Default interest rate for residential electricity and gas contracts
In these cases, the official reference rate (TUR) is used, calculated on an annual basis and increased by 3.5 percentage points. For gas supplies under the protection scheme, the customer is only bound to pay legal interest for the first ten days of arrears, as specified by ARERA Res. no. 229/01.
Default interest rate for business electricity contracts
The rate used in this case is the Euribor one-month rate (actual/360 basis) plus 7 percentage points Default interest rate for gas business contracts
Default interest rate for gas business contracts
In this case, the official reference rate (TUR) is used, calculated on an annual basis according to the relevant market:
- SoLR/default without protection = ECB rate+8%
- SoLR/default WITH protection = TUR+3.5%
- greater protection = TUR+3.5%
- Free market = Euribor + 7%.
Default interest rate for public administration contracts
The rate used in this case is the ECB reference rate plus 8 percentage points, as established by Legislative Decree 192/2012, in force since 1 January 2013.
Enel Energia may also require payment of the postage costs for bill payment reminders.
The advance bill is calculated based on estimated consumption:
- for electrical supplies, the power and history of supply readings are considered;
- for gas supplies, the history of supply readings is used based on the periods of the year and the contractual year volume signed.
If the advance bill shows a higher reading than the one on the meter, you can request a correction yourself:
- log in to Customer Area, choose the supply on which to make the bill adjustment;
- select "bill services: rectification";
- enter the reading taken on your meter.
Or access the Enel Energia App, select the supply concerned and manage the rectification under the relevant item " Rectify ", by entering the reading taken on your meter.
In both cases, upon successful entry, you will receive a new bill with the consumption you communicated.
Alternatively, one of our contact channels is available to you .
Below you can find a list of extraordinary items that may be on your bill, see the document.
