The wholesale price for energy is that of the energy component and it is the same price at which Enel Energia buys power on the Italian Power Exchange wholesale market for resale to end customers. The wholesale market reference price is represented by the Single National Price (hereinafter PUN) determined on the Italian Power Exchange. This price varies on a monthly basis according to the final value determined by the arithmetic average of the PUN's hourly prices, which are determined in turn by the Energy Market Authority (GME); it may be split into Peak and Off-peak bands and it is published on the GME website. Once you have accepted the General Conditions and the contents of the GME website, you may consult the pdf files in the "monthly summary" section, selecting the month of interest.

The price of the energy component will continue to be equal to the PUN for the entire duration of the contract; the subscription renewal price (depending on the chosen plan), applied starting from the thirteenth month, is expressed within the financial-technical terms to which you would adhere. These changes will be indicated on the first invoice which references the applied changes.

The PUN (acronym for the Single National Price) is the reference price for power purchased on the Italian Power Exchange. The PUN represents the average value of the power cost for each hour and for each day on a national basis. The national figure is an average that takes into account the levels to which prices converge in the different areas of Italy and at different times of the day. It is usually reserved for large sector operators; however, you can pay for the energy component at the PUN wholesale price by adhering to the Open Energy offer and paying the monthly subscription fee for the supply plan chosen in your contract. Discover the value of your PUN is easy, just go to the site of the Energy Market Authority (GME) and select the "monthly summary" section at the following link. Once you have accepted the General Conditions and the contents of the GME website, you may consult the pdf files in the "monthly summary" section. Selecting the month of interest you will be able to verify you Peak and off-peak PUN (used for Smart subscription) and the baseload PUN (used for Mono subscription). Simple and transparent!

You can view the invoiced amounts in the Summary Bill in the section "summary of billed amounts".
Under the item ENERGY EXPENDITURE (A) you will find:
 

•  "Energy peak/off-peak hours” in the case of a dual-tariff supply contract or “Mono energy” in the case of flat tariff which represent the consumption expenditure for the reference period, net of taxes and VAT.
• "Other energy component charges" which includes the fixed supply contract fee and dispatching costs, net of taxes and VAT.

You can also view the details of the billed amounts in the "billed  amount details" section.
Under ENERGY EXPENDITURE you will find: 
 

• "Total energy peak/off peak hours" in the case of a dual-tariff supply contract or “Total mono energy” in the case of flat tariff including grid losses, net of taxes and VAT.
•  "Other energy component charges" which includes the fixed supply contract fee and dispatching costs, net of taxes and VAT.

In the detailed invoice, the "Energy expenditure" section shows the offer price, consisting of a variable part (thereafter the "energy component") equal to the PUN and a fixed part equal to the amount of the supply plan (thereafter "subscription fee")  chosen in your contract. In particular:

The Energy component

For the double time Smart offer, the energy component will consist of: peak hours energy expressed in € / kWh, excluding VAT and taxes, where the price of energy is equal to the value of the arithmetic average of the hourly PUN quotations during peak hours (from 08:00 to 20:00 in the days from Monday to Friday of the reference month as determined by the GME and Energy Out of Peak Hours, expressed in € / kWh, excluding VAT and taxes, where the price is equal to the value of the arithmetic average of the hourly prices of the PUN during off-peak hours (from 20:00 to 08:00 on Mondays to Fridays and from 00:00 to 24:00 on Saturdays, Sundays and holidays) of the reference month as determined by GME.

For the Monorary offer the energy component will consist of: energy Month expressed in Euro / kWh, excluding VAT and taxes, equal to the monthly arithmetic average of the PUN hourly prices, as determined by GME.

Subscription fee
expressed in €/month, excluding VAT and taxes; it is equal to the monthly fee defined for the supply plan chosen in your contract. Further costs shall be charged related to dispatching, transport, meter management and system charges, as defined by dall’ARERA (Autorità di Regolazione per Energia Reti e Ambiente)  and from time to time amended and updated. For further information, see the Financial-Technical Terms of the Open Energy offer.

For more details on the percentages of the bill for the individual plans click on the corresponding plan:

Open Energy Smart
Open Energy Mono
Open Energy Digital

With the Open Energy offers you have the opportunity to request the Green Kit, a new all-digital communication tool that allows you to use the Enel Energia Green logo for your company's communications and to customize all company social channels with dedicated graphics. Once you are active with the Open Energy offer, simply enter your details on the form on this page and in a few hours you will receive the new Green Kit!

Open Energy Digital is a one-time offer from Enel Energia that makes available to your business, in addition to the supply of power, a package of customized innovative services provided by Accenture designed specifically for businesses. By joining Open Energy Digital you will have a website created by professional designers complete with e-commerce and online booking. In addition, you will have a variety of courses available to enhance your digital skills.

Accenture is a global professional services company with advanced digital, cloud and security capabilities. Combining unique experience and specialist skills in more than 40 industrial sectors, it provides services in the fields of Strategy & Consulting, Interactive, Technology and Operations, supported by the largest network of Advanced Technology and Intelligent Operations centers worldwide. Our 537,000 talents combine technology and human ingenuity every day, serving customers in over 120 countries. Accenture embraces the power of change to create shared value and success for customers, people, shareholders, partners and communities.

www.accenture.it   

www.accenture.com

With Open Energy Digital you will have at your disposal a team of professional designers who, based on your indications, will create a unique and customized website for your business, including e-commerce and online booking service, optimized for desktop and mobile. The website will be delivered to you ready to use, but you can easily expand it unlimitedly and update it independently in a few simple steps, also thanks to the online tutorials that are always available to you.

In addition to the website, you can take advantage of a 5GB mailbox for your business on the top level domain you have chosen for your site, SEO optimization to always be at the top of search engines and a clear advanced statistics panel to find out more about your visitors and monitor your online success.

Furthermore, to foster your digital growth and be always updated on how to develop your online presence, we will provide you with a large catalog of e-learning courses on the main digital topics, created by experts in the sector.

In summary, the offer includes:

• Website, e-commerce and online booking;
• Design service made by professional designers;
• First level domain (.it or .com);
• A 5GB mailbox;
• Desktop and mobile optimization;
• No advertising banners;
• SEO optimization;
• Advanced Statistics Panel;
• Integration with google Search console and Google my business;
• Ability to create a blog within your website;
• Security protocols, backup and data recovery functions;
• Access to tutorials and e-learning courses on digital topics.

Open Energy Digital is an offer from Enel Energia which includes, in addition to the cost of power supplying, the cost of € 29.99/month for the first 12 months of supply plus the contribution of € 144 in installments in the first 12 months of supply for the design service (website created by professional designers). From the thirteenth month of supply, the cost is € 32.99/month.
Upon activation of your power supply you will receive two bills of € 144 and € 144, (respectively one relating to the annual cost of the Digital Service and the other relating to the cost of the Design Service) for which you will not have to make no payment. The amounts will in fact be paid in installments within the power bill which will therefore include the cost of supplying energy and the cost of the digital package. All prices are VAT excluded.
You can decide how to pay your bill by following the instructions in the FAQ "How can I pay the bill?".

If you no longer want the services included in the Open Energy Digital offer, you can contact our customer service dedicated to businesses on key 3 of the toll-free number 800 900 860 or go to one of our Spazio Enel to be able to change the product on another offer from Enel Energia.

In the event that the Digital Service should be suspended for withdrawal before the expiry of the 12 months of supply, it will be necessary to pay the remaining installments relating to the Design Service in a single solution. The amount will be included in the latest Open Energy Digital bill.

Instead, in the event that the Digital Service should be suspended due to passage to an offer other than Open Energy Digital before the expiry of the first 12 months of supply, the installment amounts not yet paid relating to the Contribution of the Design Service will be included in the bills relating to the new offer signed.

In the event of withdrawal, termination of the supply or product change to another offer, Enel Energia, the Design Service and the Digital Service of Accenture S.p.A. will remain active for a period of 30 days from the communication of the withdrawal, during which you can contact the Enel Energia toll-free number at 800 900 860 to obtain all the information and support necessary to identify a solution that guarantees you the possibility to continue to use the Design Service and Digital Service from a third party. You will also have the opportunity to transfer your domain to another registrar and, in any case, have the design of the site available (in jpeg or similar non-vector formats), being able to download the contents of the site independently (texts, photos, product catalog).

Choose how to receive your bill. There are two options available: web or paper bill.  
Bolletta Web: get the bill free to your email address. You will receive an email to confirm your email address to receive your bills. You will receive your first bill one month after activation (Bolletta Web or Printed Bill). And then subsequent bills are every two months. Only for power consuption above 15 kW the bills are emitted with the reference to a month of consumption.

Your bill comes online every two months and you can pay it by direct debit or payment notice.

You choose how to pay your bill and change the payment method whenever you want.
You can pay via:

Direct Debit
A quick way to keep your payments under control is direct debit. The debit date corresponds to the day on which the bill expires. Your bill arrives about 15 days before the due date, so you have plenty of time to check it.

PagoPA payment notice (for the list of payment channels click here)

• without online commissions on pay.enelx.com and from the Enel X Pay App or locally with a commission of € 1.30 at the physical channels referable to Enel Energia (enabled Spazio Enel) and at the physical points of the Enel X Pay network
• online with the IO app or via the website / app of your bank or other pagoPA-enabled channels
  
• on the territory in the bank, at the ATM, in the receivers, in all post offices, at the supermarket and in all authorized physical points.
  

We confirm that by using one of these channels you will not have to send any receipts! We will automatically register your payment.

Web and App

From the Enel Energia portal, by registering in the Customer Area, using your credit card or your Enel X Pay account, BancomatPay, PayPal, MyBank, pagoPA or from the Enel Energia APP using your credit card, the your PayPal account, pagoPA.

For more details on how to pay the bill, consult the dedicated section of our site.

The security deposit, which will be refunded to you in the last balance bill, is calculated on the basis of the power of your meter. In particular, a unit amount will be applied equal to:

• € 7.75/kW for power used less than or equal to 15kW
• € 10.33/kW for power exceeding 15kW.

If you want more information on the amounts charged as a security deposit, click here.


If you were to withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

Choose how to get in touch with us!

One of our specialised consultants will be at your disposal for any need you may have. Contact us via chat in your dedicated customer area or by calling the toll-free number 800900860 (key 3) from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator. Our specialized operators are available from 7.00 am to 22.00 pm every day except holidays.