Although we are at the dawn of the artificial intelligence era, a great company remains above all made up of people who are well-trained and always available to customers with proposals, ideas, solutions. This is an even more decisive factor in an important sector such as energy. In order to ensure attentive support for business customers and to fully respond to their needs, Enel Energia must persevere in fostering its vocation for the territory, with an extensive network of professionals who are prepared, attentive, up-to-date and committed to businesses. Continuous training is fundamental: energy scenarios are continuously evolving; all sectors of the economy are in continuous development, which is why the Enel sales network never stops studying, updating, learning.
The larger companies, those with more complex energy needs, are assigned reference key account managers (KAMs) for the entire duration of their relationship with Enel Energia; they can be easily identified by using the Find your consultant function on our website. They are professionals with specialist training of the highest level, which makes them makes them skilled in handling not only matters most closely related to supply issues, but also the broader and more strategic aspects of business life. The goal is to offer a point of reference who not only has the answers to all customer questions about energy, but who can also be proactive towards customers and help them navigate the complexity of doing business in the current environment.
For us, competence and territory are two closely related functions when it is a question of relating to professionals and companies. Our network of consultants Enel Energia has been further strengthened over the last two years and today they comprise more than 400 specialist figures, a widespread knowledgeable team assuring availability and closeness to the customer. Also in this case, the basis of all our efforts to develop closer relationships with businesses is the training of the people that we make available to you, both with classroom courses and with the use of digital tools for analysis and management. The aim is to enable them to learn about energy and businesses and to work with you to find solutions to your needs. And then, besides all this there is another network, equally important, that of 900 stores throughout the country, the ideal physical threshold you can cross to enter the the world Enel. And when you need a quick response, the business teams are there answering the toll-free number 800900860, open every day (except holidays) from 7 am to 10 pm. Whatever way you prefer, there is always a business line consultant at your fingertips.