You will find the answers to your questions below.
Any Enel Energia customer can sign up with enelpremia WOW! if they have an account for their household gas and/or electricity supply. For possible exclusions consult the regulations.
You can sign up through the appropriate section of the Enel Energia app; Download it now! It is available for free on Apple Store and Play Store.
Remember: registration must be made by the owner of the contract for the supply of gas and/or power.
To continue to enjoy the program benefits for the new 2019/2020 edition it is necessary to accept the new terms and condition of the loyalty program, directly on the Enelpremia WOW! Section on Enel Energia app or through the dedicated Section on Customer Area.
You can sign up as soon as your supply is connected.
For more information, see theregulations.
It is not necessary! By signing up with enelpremia WOW!, all your supplies will automatically take part in the programme
No, the new supply will be automatically signed up with enelpremia WOW!.
The loyalty code is a code you receive when you sign up. It is your unique identification number that you should quote in any communication with enelpremia WOW, Enel Energia or any of our partner companies. You can find it on the page dedicated to enelpremia WOW! of your reserved area on enel.it.
Of course, to unsubscribe from the program you can:
send an e-mail using "contact us" form on enel.it website;
write a mail to: Enel Energia Customer Service - PO Box 8080 - 85100 Potenza;
use the Enel Energia app.
The expiry date of enelpremia WOW! is October 31, 2020
Your welcome coupon will be available for downloading as soon as you complete the registration procedure on the Enel Energia APP.
Every week you will have the opportunity to choose one or more coupons to be used at one of Enel Energia's business partners. The coupons can be downloaded from the Enel Energia APP for seven days, then they will be replaced. Once downloaded, they will be available on the APP in the "My coupons" section and you can use them until their expiry, indicated from time to time on the coupons.
Yes, once downloaded, you can give away your coupons through the "gift coupon" function available on the Enel Energia APP.
By downloading the Enel Energia APP and entering your login and password, you can access your coupons from any device.
For each "Special Initiative" you have completed, you will receive a Loyalty Bonus of electricity or gas of a variable amount depending on the date of activation of the point of delivery (POD/PDR) related to your contract for the supply of electricity or gas stipulated with Enel Energia, as specified below:
Supply active for less than 1 year = 1 Loyalty Bonus worth Euro 5.00 or
Supply active from 1 to 5 years = 1 Loyalty Bonus worth Euro 10.00 or
Supply active for more than 5 years = 1 Loyalty Bonus worth Euro 20.00.
In the event that you have accounts for several supplies, you will receive as many bonuses as supplies in your name and active at the date of completion of the special activity.
The Loyalty Bonus(es) will be awarded to you on the first bill issued after completion of the special initiative or in any case within no more than 180 days.
In the event of termination of the supply contract(s) in their name, customer will not lose the benefits accrued up to that moment if, during the duration of the current initiative and no later than 31.10.20, they have stipulated a new supply contract with Enel Energia which falls under one of the cases indicated in paragraph 6 of the regulation and have made a new registration with the programme in question.
If, due to a change of residence, you close and reactivate your gas/electricity supply contract with Enel Energia before the closing date of the programme, you will have to sign up again with the programme but you will not lose the accumulated benefits (coupons and energy bonuses) provided the new contract falls under one of the types that can be registered with the programme.
Participants are informed by ad hoc communications through several channels. However, if the deadline isn’t met the right to participation is forfeited.
The Promoter is not responsible for the following circumstances: Emails/messages that were not received, if the latter were deleted from e-mail programs and/or found in the Client’s spam folder; and finally if they were received late due to issues with the servers. Furthermore, the Promoter does not assume responsibility for following conditions: The Client's mailbox is full, the e-mail provided during registration is wrong or incomplete, the recipient failed to reply after the e-mail was sent, the mailbox is disabled, and lastly if the e-mail provided during registration was added to a black-list.
For all matters concerning the processing of personal data and the exercise of rights you can send an e-mail to email@example.com.