E-light Gas

To request E-Light Gas you will need:

• a utility bill;
• your tax ID number; 
• your IBAN code, if you want to pay your bill by direct debit. 
   

If you are switching from another supplier you can apply for E-Light Gas:
 

• there is no need for any work on the system or the meter;
• the transfer will be effective in about 2-3 months, the time necessary for the checks required by current legislation;
  
• activation is free.

Subscribing is very simple, just make sure you have the following on hand:

• your tax code;
• the POD code (for the electricity supply) or the PDR code (for the natural gas supply). Alternatively, you can enter the 9-digit customer code that you find on the display of the meter or on the bills of the previous holder of the supply;
• you meter reading;
• your IBAN, if you would like to charge the bill to your bank account.

You will receive the contract kit via your preferred channel (by mail or by post).

In case of a first activation or a takeover to complete the activation, you must send us:

• the attached forms, correctly completed;
• a copy of a valid identity document.

You can control the progress of your activation under "Your documents" in your Reserved Area. If you need help, please contact one of our operators via chat and get all the information you need.

The bill arrives online every two months and can only be paid by direct debit.

The bill arrives about 15 days before the due date so that you can verify it. You can only pay by direct debit from your current account. The debit date is the same as the due date for the bill.

The deposit is calculated based on the number of cubic meters. The deposit is refunded in the final bill, in the event of termination, plus interest at the statutory rate.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.
You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.
For more information, read our Current General Terms and Conditions of Supply.

The price indicated refers to the raw material gas component and represents approximately 45% of the total gas expenditure (excluding VAT and taxes) of a typical domestic customer with an annual consumption of 1400 Smc.

The costs for the transport service, meter management, system charges and marketing costs are excluded from this price, which are applied to the extent defined by ARERA and regularly amended and updated.

Various services are available for receiving and sending SMS messages, through which we will inform you:   

• when your bill is issued;
• when the due date is near;
• if your last bill has been successfully paid;
• when to send us your meter reading.
   

The SMS messages you receive are free

You can also submit your meter reading and request:  

• updates on the processing of your contract;
• for your bills to be sent via email, changes to your personal data (email address, phone number, address);
• information on your nearest Spazio Enel.
  

The cost of the SMS messages sent varies according to your tariff plan.