To request E-Light Gas you will need:

• a utility bill;
• your tax ID number; 
• your IBAN code, if you want to pay your bill by direct debit. 
   

If you are switching from another supplier you can apply for E-Light Gas:

• there is no need for any work on the system or the meter;
• the transfer will be effective in about 2-3 months.
  
• no costs are needed.

Subscribing is very simple, just make sure you have the following on hand:

• your tax code;
• the POD code (for the electricity supply) or the PDR code (for the natural gas supply). Alternatively, you can enter the 9-digit customer code that you find on the display of the meter or on the bills of the previous holder of the supply;
• you meter reading;
• your IBAN, if you would like to charge the bill to your bank account.

You will receive the contract kit via your preferred channel (by mail or by post).

In case of a first activation or a takeover to complete the activation, you must send us:

• the attached forms, correctly completed;
• a copy of a valid identity document.

You can control the progress of your activation under "Your documents" in your Reserved Area. If you need help, please contact one of our operators via chat and get all the information you need.

The bill arrives online every two months and can only be paid by direct debit.

The bill arrives about 15 days before the due date so that you can verify it. You can only pay by direct debit from your current account. The debit date is the same as the due date for the bill.

The security deposit, which will be refunded to you in the last balance bill, is calculated based on the number of cubic meters.

If you want more information on the amounts charged as a security deposit, click here.

Should you withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

You can withdraw from the contract with Enel Energia at any time and without any charge by choosing a new one through your Supplier who will exercise the withdrawal on your behalf and in your name, according to the procedures provided for by current legislation, at the time of signing the new contract. Furthermore, you can cancel the request for activation of the supply by registered mail, free of charge, within fourteen days of the conclusion of the contract. For more information read the Current General Terms and Conditions of Supply.

The price indicated refers to the gas raw material component and represents the 49% of the total expenditure for gas (excluding VAT and taxes) of a typical domestic customer with annual consumption of 1400 cubic meters.

For more details on the percentages for the bill click here.

The remaining expenditure components (marketing costs, graduality charges, costs for transport costs, system charges) are applied as defined, published and periodically updated by ARERA and as indicated in the Technical-Economic Conditions of the offer. (CTE) and in the General Supply Conditions (CGF).

In particular, the expense for the component relating to retail commercial activities will be equal to [qvd_fissa_res_arera] €/PDR/year (VAT and taxes excluded), to be paid on a monthly basis, and [qvd_variabile_res_arera] €/Smc (VAT and taxes excluded). This fee refers to the value defined by ARERA in relation to the second quarter of 2021 and may be updated to the extent defined by the same ARERA.

Various services are available for receiving and sending SMS messages, through which we will inform you:   

• when your bill is issued;
• when the due date is near;
• if your last bill has been successfully paid;
• when to send us your meter reading.
   

The SMS messages you receive are free

You can also submit your meter reading and request:  

• updates on the processing of your contract;
• for your bills to be sent via email, changes to your personal data (email address, phone number, address);
• information on your nearest Spazio Enel.
  

The cost of the SMS messages sent varies according to your tariff plan.