You can join Energia Pura Protezione Luce 360 if you come from another supplier, if you need to activate a new meter (first activation), reactivate a deactivated meter (takeover) or make a transfer.

If you come from another supplier, the step to join Energia Pura Protezione Luce 360 is very simple. Just know that:

• activation is free;
• no interventions on the systems or on the meter are necessary;
• the change will be effective in about 2/3 months, the time necessary for the checks required by current legislation.
   

To request Energia Pura Protezione Luce 360 you only need:

• a bill;
• your tax code.

You decide how to receive the bill. You have two options: web or paper bill.
With web bill you receive bills in digital format directly in your inbox. In this way you can contribute to the environment by reducing the use of paper.
You will receive your first bill 1 month after the contract activation date. Subsequent bills will be delivered to you every 2 months.

You choose how to pay your bill and change the payment method whenever you want.
You can pay via:

• Postal order and credit card
  If you choose payment by postal order during the registration phase, you can also pay the individual bills by credit card through our Customer Area or at all ticket offices authorized by Sisal and Lottomatica.
  
  
• PayPal
  With PayPal you can pay your bill easily and securely directly from the Enel Energia Customer Area. You can make the payment at any time from your computer, smartphone or tablet: your data is safe, not disclosed to third parties and protected by PayPal servers.
  
  
• Debit on current account
  A quick way to always have your payments under control is the direct debit: respect the environment without sending paper invoices. The debit date corresponds to the day the bill expires. The bill arrives about 15 days before the due date, so you have plenty of time to check it.

The price indicated refers to the energy component and represents approximately 54% of the total expenditure for power (excluding VAT and taxes) of a typical domestic customer resident with:

• 3 kW of committed power
  
• annual consumption equal to 2700 kWh
  

For more details on the percentages for the bill click here.

The customer is required to pay the marketing and sales fee (Power CCV) equal to [pcv_enel] €/POD/year, excluding VAT and taxes, to be paid on a monthly basis. The remaining expense components (dispatching costs (including imbalance), dispatching component (DISP BT), costs for the transport service and management of the meter, system charges and marketing charges) are applied as defined, published and periodically updated by ARERA and as indicated in the Technical Economic Conditions of the offer (CTE) and in the General Supply Conditions (CGF).

The dispatching component (DISP bt) will be equal to -19.2335 €/POD/year (excluding VAT and taxes), for other uses, to be paid on a monthly basis. Dispatching charges (including imbalance) will be € 0.01489/kWh (excluding VAT and taxes). These fees (marketing charges, DISP bt and dispatching charges) refer to the value defined by ARERA in relation to the fourth quarter of 2021 and may be updated to the extent defined by ARERA itself.

You have many services, which can be activated via SMS, with which we will communicate:

• when your bill was issued;
• when it's about to expire;
• if the last bill is paid correctly;
• when you can send us your meter reading.
  
  The SMS received are free.
  You can also send the reading of your meter and request:
  
  
• updates on the progress of your contract;
• to receive your bills via email;
• changes to your personal data (e-mail address, telephone, address ...);
• where is the closest Spazio Enel.
  
  The cost of SMS sent varies according to your rate plan.

The security deposit, which will be refunded to you in the last balance bill, is calculated on the basis of the power of your meter. In particular, a unit amount of € 5,16/kW will be applied.
If you want more information on the amounts charged as a security deposit, click here.

If you were to withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

You can withdraw from the contract with Enel at any time through your supplier, when the new contract is signed. Furthermore, you can cancel the request for activation of the supply by registered mail, free of charge, within 14 days from the conclusion of the contract.
You can find more information in the document Current general conditions of supply.

You can exercise the right of Afterthought as per law within 14 days from the conclusion of the contract, without additional charges.
To send the communication to Enel, you can use one of the channels provided:

• by e-mail at: attachments.enelenergia@enel.com
• by calling the toll-free number 800.900.860
• by uploading your documents through the online form
• by mail (simple or registered) to:
  Enel Energia S.p.A. 
  C.P. 8080 - 85100 Potenza