You can join Energia Pura Protezione Luce 360 if you come from another supplier, if you need to activate a new meter (first activation), reactivate a deactivated meter (takeover) or make a transfer.

If you come from another supplier, the step to join Energia Pura Protezione Luce 360 is very simple. Just know that:

• activation is free;
• no interventions on the systems or on the meter are necessary;
• the change will be effective in about 2/3 months, the time necessary for the checks required by current legislation.
   

To request Energia Pura Protezione Luce 360 you only need:

• a bill;
• your tax code.

You decide how to receive the bill. You have two options: web or paper bill.
With web bill you receive bills in digital format directly in your inbox. In this way you can contribute to the environment by reducing the use of paper.
You will receive your first bill 1 month after the contract activation date. Subsequent bills will be delivered to you every 2 months.

Your bill comes online every two months and you can pay it by direct debit or payment notice.

You choose how to pay your bill and change the payment method whenever you want.
You can pay via:

Direct Debit
A quick way to keep your payments under control is direct debit. The debit date corresponds to the day on which the bill expires. Your bill arrives about 15 days before the due date, so you have plenty of time to check it.

PagoPA payment notice (for the list of payment channels click here)

• without online commissions on pay.enelx.com and from the Enel X Pay App or locally with a commission of € 1.30 at the physical channels referable to Enel Energia (enabled Spazio Enel) and at the physical points of the Enel X Pay network 
• online with the IO app or via the website / app of your bank or other pagoPA-enabled channels
  
• on the territory in the bank, at the ATM, in the receivers, in all post offices, at the supermarket and in all authorized physical points.
  

We confirm that by using one of these channels you will not have to send any receipts! We will automatically register your payment.

Web and App

From the Enel Energia portal, by registering in the Customer Area, using your credit card or your Enel X Pay account, BancomatPay, PayPal, MyBank, pagoPA or from the Enel Energia APP using your credit card, the your PayPal account, pagoPA.

For more details on how to pay the bill, consult the dedicated section of our site.

The price indicated refers to the energy component and represents approximately 78% of the total expenditure for power (excluding VAT and taxes) of a typical domestic customer resident with:

• 3 kW of committed power
  
• annual consumption equal to 2700 kWh
  

For more details on the percentages for the bill click here.

The customer is required to pay the marketing and sales fee (CCV Power) equal to [pcv_enel] €/POD/year, excluding VAT and taxes, to be paid on a monthly basis. The remaining expense components (dispatching price (including imbalance, capacity market price and network losses), dispatching component (DISP BT), costs for the transport service and management of the meter, system charges) are applied according to what is defined, published and periodically updated by ARERA and as indicated in the Technical Economic Conditions of the offer (CTE) and in the General Supply Conditions (CGF).

You have many services, which can be activated via SMS, with which we will communicate:

• when your bill was issued;
• when it's about to expire;
• if the last bill is paid correctly;
• when you can send us your meter reading.
  
  The SMS received are free.
  You can also send the reading of your meter and request:
  
  
• updates on the progress of your contract;
• to receive your bills via email;
• changes to your personal data (e-mail address, telephone, address ...);
• where is the closest Spazio Enel.
  
  The cost of SMS sent varies according to your rate plan.

The security deposit, which will be refunded to you in the last balance bill, is calculated on the basis of the power of your meter. In particular, a unit amount of € 5,16/kW will be applied.
If you want more information on the amounts charged as a security deposit, click here.

If you were to withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

You can withdraw from the contract with Enel at any time through your supplier, when the new contract is signed. Furthermore, you can cancel the request for activation of the supply by registered mail, free of charge, within 14 days from the conclusion of the contract.
You can find more information in the document Current general conditions of supply.

You can exercise the right of Afterthought as per law within 14 days from the conclusion of the contract, without additional charges.
To send the communication to Enel, you can use one of the channels provided:

• by e-mail at: attachments.enelenergia@enel.com
• by calling the toll-free number 800.900.860
• by uploading your documents through the online form
• by mail (simple or registered) to:
  Enel Energia S.p.A. 
  C.P. 8080 - 85100 Potenza