The one-time bonus is equal to 90 Euro and will be fully applied on the first invoice. If the invoice amount is less than the value of the once-off bonus, the excess can be deducted from the subsequent invoices. In any case, the awarded once-off bonus cannot exceed the value of your incurred annual electricity expenditure.
Should you withdraw from the contract, or otherwise cause a resolution of the same before its natural expiry, Enel Energia reserves the right to request the repayment of the once-off bonus in the closing invoice, on a pro-rata basis considering the period between the effective termination date and the original contract expiration date.
The bonus is not subject to return in the following cases:
- should the Customer withdraw following a complaint for which no reasoned reply was received within the applicable response time;
- should the Supplier fail to comply with Tutela Simile requirements (cases in which the Customer may underwrite a new Tutela Simile Contract with another supplier admitted via the Central Website of the aforementioned service or, alternatively, underwrite a new contract with any free market supplier).