Ongoing commitment on the ground


Counters for customers, a direct line with local institutions and associations, construction sites in three provinces. Mobile counters will soon provide assistance on compensation and refunds throughout the region 

Rome, February 27, 2017 - The last generator installed in the emergency phase to feed the electricity grid in Abruzzo has been removed: e-distribuzione technicians have completed the necessary repairs and since last week all customers are regularly receiving energy from the electricity grid. However, the commitment on the region's energy infrastructure has not stopped: final repairs, the reconstruction of damaged facilities and inspections also performed with drones and helicopters are ongoing. More than 600 engineers are working in the provinces of Chieti, Pescara and Teramo on over 100 opened and managed construction sites.

e-distribuzione recalls that at this stage, in addition to the toll-free number for the Emergency Service 803500, available 24 hours a day, reports regarding the electricity grid can also be made through other contact channels for customers, such as the commercial toll-free number 800 08 55 77, from Monday to Friday from 9 am to 6 pm and Saturdays from 9 am to 1 pm. In addition, on the website a section has been created for customers affected by the recent events, where they can submit reports and request any refunds in the event of damage and extra compensation that Enel is committed to pay to customers in addition to those automatically provided for by the Authority for electricity and gas.

 To ensure maximum closeness and listening at the local level, e-distribuzione has opened several counters that will handle requests from customers, at its offices in Pescara (Via Conte di Ruvo, 5), Teramo (Viale Bovio, 40), Chieti (Via Auriti, 1), Vasto (Via del Porto, 16), Lanciano (Industrial Zone, location Follani, 30) and Giulianova (Via Galilei, 102). They are open from 8:30 am to 1pm and from 2 to 3:30pm, Monday to Friday.
The direct link between company, local institutions and associations ensures a continuous exchange to facilitate the two-way information flow and identify, in close coordination, the areas in which it is possible to carry out sustainability and innovation initiatives that are useful for Abruzzo. An initiative that is already being set up is providing mobile counters that will be made available in in the coming weeks to provide more widespread information and assistance throughout the region. The areas will also be identified with the direct collaboration of mayors and associations.