You can join Enel Fix Web Gas if you are coming from another provider or if you need to reactivate a deactivated meter.

If you come from another supplier, the step to join Enel Fix Web Gas is very simple. Just know that:

• there are no costs for activating the offer;
• no interventions on the systems or on the meter are necessary;
• the change will take place no later than the first day of the third month following the one in which the contract is concluded.

To request Enel Fix Web Gas you only need:

• a bill;
• your tax code.

With Bolletta Web you receive your bills in digital format directly in your inbox. Thus, you contribute to the environment by reducing the use of paper.

You will receive your first bill 1 month after the date of activation of the contract. Subsequent bills will be delivered to you every 2 months. 

You can pay your bill quickly and easily using:

• Direct Debit: it is the fastest way to always have your payments under control. You receive the bill 15 days before the due date to check that the amount is correct and the payment takes place on the due day automatically. The real advantage is that you don't pay a security deposit. Furthermore, the previous supplier will refund your old security deposit if you had paid it. You avoid queues at the counters and you don't have to remember deadlines..
• Credit card.

For more details on how to pay the bill, consult the dedicated section of our site.

The price indicated refers to the gas raw material component and represents approximately 52% of the total expenditure for gas (excluding VAT and taxes) of a typical domestic customer with annual consumption of 1100 Scm.

See the spending percentages for more details.

The customer is required to pay the marketing and sales fee (CCV gas) equal to [qvd_enel] €/PDR/year, excluding VAT and taxes, to be paid on a monthly basis. The remaining expense components (expenditure for transport and management costs of the meter and system costs) are applied as defined, published and periodically updated by ARERA and as indicated in the Technical-Economic Conditions of the offer (CTE) and in the General Conditions of Supply (CGF).

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.

You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.

For more information, read our Current General Terms and Conditions of Supply.

You can exercise the right to change your mind, before activation without providing reasons and without additional charges, within fourteen days from the conclusion of the contract, this period is extended to thirty days for contracts concluded through agents or agencies.

To request the application of the right of withdrawal, you can send the relevant form, which you will find attached to the contract, to one of our contact channels. Only for the supply of power and/or gas you can do so through a simple registered phone call to our toll-free number 800 900 860.

If, when signing the contract, you choose to activate the supply early, the activation times may be reduced and it will no longer be possible to exercise the right to change your mind once the relevant supply has been started or once that the new conditions envisaged by the new contract will have been applied (in the event of a product change with Enel Energia).

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