The R.T.I. between IZI SPA and Centro Statistica Aziendale Srl carries out the survey and is controller for the processing of the data necessary to carry it out. The designated subject for data processing is Leni Avataneo, Centro Statistica Aziendale Srl, Via Atto Vannucci 7, 50134 Florence - email: firstname.lastname@example.org
Arera's contact details and contacts are available in the specific section dedicated to the survey on the website www.arera.it.
The personal data collected are processed by staff of ARERA, Lutech S.p.A. as a provider of development, maintenance and operational management services of the technological platforms used and by the personnel of the company in charge of carrying out the survey who act on the basis of specific instructions provided regarding the purposes and methods of processing, limited to the described purposes.
Some data connected to your complaint, subsequently explicitly indicated, by you provided to the seller, will be treated temporarily, even electronically, to the extent strictly necessary for carrying out the satisfaction survey on the quality of written responses to complaints and requests for information, year 2021.
Types of data processed
The data subjected to processing relate to: the person who forwarded the complaint and received the response, the name of the holder of the supply contract to which the complaint refers or the name of his / her delegate, the date of the complaint and its response, the address telephone or e-mail, as resulting from the data held by the seller and relating to the contractual relationship.
Optional supply of data
If you are called for the purpose of carrying out the telephone interview, and you consent to it, or if you receive a questionnaire via e-mail, the data acquired during the survey will also be processed; the possibility of not giving the aforementioned telephone interview or of not answering the questionnaire remains unaffected. In this case, the investigation will continue with the other subjects in the sample.
Rights of interested parties
At any time you can exercise your rights towards the data controller, in particular, you can ask to know the existence of data processing that may concern you (right of access); will be able to obtain without delay the communication of the same data and their origin, the cancellation (right to be forgotten), the transformation into anonymous form or the blocking of data processed in violation of the law, as well as updating, rectification (right of rectification ) or the integration of data; furthermore, you have the right to withdraw your consent, in whole or in part, for legitimate reasons, to the processing of your personal data, even if pertinent to the purpose of the collection (right to object).
Duration of data processing
Deletion of the data used for the purposes of the survey: the Authority, at the end of the survey after the delivery of the results, the control of the same and any checks required by current legislation will delete all the data files made available by the sales companies .
Right of complaint
The interested parties, having met the conditions, also have the right to lodge a complaint with the Guarantor for the protection of personal data, as the national supervisory authority or to take appropriate judicial offices.