Services

Call Center 2016

SURVEY ON CALL CENTRE QUALITY FOR THE FIRST HALF OF 2016

The new survey prepared by the Authority, on the satisfaction of end customers who contacted the call centres of electricity and gas suppliers in the first half of 2016, is beginning and will conclude on June 30. The initiative is envisaged by the provisions of Article 30 of the "Integrated text on the regulation of the quality of sales services for electricity and natural gas", annexed to the Authority's resolution ARG/com 164/08 of 18 November 2008.
 
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SURVEY ON CALL CENTRE QUALITY FOR THE FIRST HALF OF 2016

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Information report

Text of the report on the 2016 call centre quality survey (italian version)

SURVEY ON CALL CENTRE QUALITY FOR THE FIRST HALF OF 2016