Services

Bill Payment, Meter Reading
and more through SMS

1

TO SUBMIT YOUR METER READING, YOU WILL NEED YOUR CUSTOMER NUMBER.

You can find it at the top right hand corner of the first page of your bill.

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2

WRITE DOWN THE FIGURE SHOWN ON YOUR METER.

Do you have an electronic meter? Press the button until the A1 code appears.
 
 

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Press the button again and if consumptions are also shown for bands A2 and A3 (or even A4) submit these to us as well.

3

SEND AN SMS TO ENEL ENERGIA ON 339 99 03 888.

Text "Reading", followed by your customer number and your meter reading:
  • for GAS, only enter the digits on the black background before the comma
  • for ELECTRICITY, if you have a conventional meter, only enter the numbers in the transparent window before the comma
  • for ELECTRICITY, if you have an electronic meter, enter the A1 code, followed by the A2 and A3 codes if present (or even the A4 code)
You will receive a confirmation SMS from the number to which you sent the message.
(The cost of sending the SMS depends on your tariff plan.
The SMS you receive is free.)

 

 

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COMMUNICATE WITH ENEL ENERGIA IN THE SIMPLEST WAY POSSIBLE

SUBMIT YOUR METER READING WITH A SIMPLE SMS

HOW MANY WAYS CAN YOU SUBMIT YOUR METER READING?
1

YOU WILL NEED YOUR CUSTOMER NUMBER AND TAX ID CODE TO VERIFY WHETHER YOUR BILLS HAVE BEEN PAID

You can find your customer number at the top right hand corner of the first page of your bill.

2

SEND AN SMS TO ENEL ENERGIA ON 339 99 03 888

Text "Payment status", followed by your customer number and tax ID number.
 
Example: Payment status 372419362 FGTRFD45F56V983F
 
Want to know if a specific bill is paid?
Include one of the following:
  • bill number
  • amount
  • due date
You will receive a confirmation SMS from the number to which you sent the message.
The cost of the SMS you send depends on your tariff plan.
The SMS you receive is free.

COMMUNICATE WITH ENEL ENERGIA IN THE SIMPLEST WAY POSSIBLE

KEEP YOUR PAYMENTS UNDER CONTROL

YOU CAN ALSO CHECK YOUR PAYMENT STATUS FROM OUR CUSTOMER AREA

1

TO APPLY FOR BOLLETTAWEB AND RECEIVE YOUR BILLS IN YOUR EMAIL, YOU WILL NEED YOUR CUSTOMER NUMBER AND TAX ID CODE

You can find your customer number at the top right hand corner of the first page of your bill.

2

SEND AN SMS TO ENEL ENERGIA ON 339 99 03 888

Text "BollettaWeb", followed by your customer number, tax ID number and email address.
 
Example: BollettaWeb 372419362
FGTRFD45F56V983F mario.rossi@gmail.com
 
You will receive a confirmation SMS from the number to which you sent the message.
The cost of the SMS you send depends on your tariff plan.
The SMS you receive is free.
 

COMMUNICATE WITH ENEL ENERGIA IN THE SIMPLEST WAY POSSIBLE

WITH BOLLETTAWEB YOU RECEIVE YOUR BILLS ON YOUR MOBILE PHONE

FIND OUT MORE ABOUT BOLLETTAWEB
1

TO APPLY FOR THE INFOENELENERGIA SERVICE AND RECEIVE FREE INFORMATION ON YOUR SUPPLY, YOU WILL NEED YOUR CUSTOMER NUMBER AND TAX ID CODE

You can find your customer number at the top right hand corner of the first page of your bill.

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2

SEND AN SMS TO ENEL ENERGIA ON 339 99 03 888

Text "InfoEnelEnergia", followed by your customer number and tax ID code.

 

Example: InfoEnelEnergia 372419362

FGTRFD45F56V983F

 

You will receive a confirmation SMS from the number to which you sent the message.

The cost of the SMS you send depends on your tariff plan.

The SMS you receive is free.

COMMUNICATE WITH ENEL ENERGIA IN THE SIMPLEST WAY POSSIBLE

GET USEFUL INFORMATION ON YOUR SUPPLY FOR FREE

OTHER SMS SERVICES

Find the Punto Enel nearest to you.

Send an SMS to Enel Energia on 339 99 03 888 with the words:
  • "Punto Enel"
  • your customer number, municipality of residence, or postal code
Example: Punto Enel Milan
 
You will receive a confirmation SMS from the number to which you sent the message.
The cost of the SMS you send depends on your tariff plan.
The SMS you receive is free.

Check to see if your contract is active

Send an SMS to Enel Energia on 339 99 03 888 with the words:
  • "Contratto"
  • your contract number
Example: Contract 123456789
 
You will receive a confirmation SMS from the number to which you sent the message.
The cost of the SMS you send depends on your tariff plan.
The SMS you receive is free.

Edit your contact details (email address, phone number)

Send an SMS to Enel Energia on 339 99 03 888 with the words:
  • "Contatti"
  • the details you want to edit
  • your customer number
Example: Contact details 3457792889 372419362
 
You will receive a confirmation SMS from the number to which you sent the message.
The cost of the SMS you send depends on your tariff plan.
The SMS you receive is free.

Change your address

Send an SMS to Enel Energia on 339 99 03 888 with the words:
  • "Indirizzo"
  • your new address
  • your customer number
  • your tax ID code
Example: Address Via Cadore 26 20100
Milan 372419362 FGTRFD45F56V983F
 
You will receive a confirmation SMS from the number to which you sent the message.
The cost of the SMS you send depends on your tariff plan.
The SMS you receive is free.
COMMUNICATE WITH ENEL ENERGIA IN THE SIMPLEST WAY POSSIBLE

YOU CAN HAVE A LOT WITH JUST ONE SMS

ARE YOUR CONTACT DETAILS RIGHT?

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