To request E-Light Gas you will need:

• a utility bill;
• your tax ID number; 
• your IBAN code, if you want to pay your bill by direct debit. 
   

If you are switching from another supplier you can apply for E-Light Gas:

• there is no need for any work on the system or the meter;
• the transfer will be effective in about 2-3 months.
  
• no costs are needed.

Subscribing is very simple, just make sure you have the following on hand:

• your tax code;
• the POD code (for the electricity supply) or the PDR code (for the natural gas supply). Alternatively, you can enter the 9-digit customer code that you find on the display of the meter or on the bills of the previous holder of the supply;
• you meter reading;
• your IBAN, if you would like to charge the bill to your bank account.

You will receive the contract kit via your preferred channel (by mail or by post).

In case of a first activation or a takeover to complete the activation, you must send us:

• the attached forms, correctly completed;
• a copy of a valid identity document.

You can control the progress of your activation under "Your documents" in your Reserved Area. If you need help, please contact one of our operators via chat and get all the information you need.

Your bill comes online every two months and you can pay it by direct debit or payment notice.

The bill arrives about 15 days before the due date so that you can verify it. You can only pay by direct debit from your current account. The debit date is the same as the due date for the bill.

You can withdraw from the contract with Enel Energia at any time and without any charge by choosing a new one through your Supplier who will exercise the withdrawal on your behalf and in your name, according to the procedures provided for by current legislation, at the time of signing the new contract. Furthermore, you can cancel the request for activation of the supply by registered mail, free of charge, within fourteen days of the conclusion of the contract. For more information read the Current General Terms and Conditions of Supply.

The price indicated refers to the gas raw material component and represents the 78% of the total expenditure for gas (excluding VAT and taxes) of a typical domestic customer with annual consumption of 1400 cubic meters.

For more details on the percentages for the bill click here.

The customer is required to pay the marketing and sales price (CCV gas) equal to [qvd_enel] €/PDR/year, excluding VAT and taxes, to be paid on a monthly basis. The remaining expenditure components (gradual charges, costs for transport charges, system charges) are applied as defined, published and periodically updated by ARERA and as indicated in the Technical-Economic Conditions of the offer (CTE) and in the General Conditions. of Supply (CGF).

Various services are available for receiving and sending SMS messages, through which we will inform you:   

• when your bill is issued;
• when the due date is near;
• if your last bill has been successfully paid;
• when to send us your meter reading.
   

The SMS messages you receive are free

You can also submit your meter reading and request:  

• updates on the processing of your contract;
• for your bills to be sent via email, changes to your personal data (email address, phone number, address);
• information on your nearest Spazio Enel.
  

The cost of the SMS messages sent varies according to your tariff plan.

You can pay your bill quickly and easily using:

• Direct debit: a quick way to keep your payments under control is direct debit. The debit date corresponds to the day on which the bill expires. Your bill is issued about 20 days before it expires, so you have plenty of time to check it.
  
• Credit Card
  

For more details on how to pay the bill, consult the dedicated section of our website.