Do you need help?

Consult the most frequently asked questions and discover our contact channels

quick operations

Pay your bill

quick operations

View your bill

quick operations


Customer Support Frequent Questions

We have collected some of the most frequently asked questions about your bill to give you every answer in a practical way. If you need to know more, consult the page dedicated to the faq on the bill.

In this section you will find some of the most frequently asked questions on the electricity and gas market. If you need to know more, you can consult them.

Welcome to the FAQ section of our fiber internet connection service. Here you will find answers to the most common questions our customers ask us about setting up, troubleshooting and using our service. If you cannot find the answer you are looking for, access the Dedicated Page.

If you are late in paying your bill, please consult our information.

In this section you will find the main information about your power or gas contract and the activation status of your supply with Enel Energia.

Enel Energia provides its customers with a series of digital tools and services useful for managing independently and comfortably all aspects of their power and gas supplies, directly in App or in Customer Area.

Do you need clarifications and indications about the world of energy? Read the faq and learn more in the detail pages.

Contact us

Get in touch with us

You can get in touch with us by accessing the Customer Area or through the Enel Energia App or by visiting the section dedicated to the different ways to contact us.

  • Laptop con schermata dell'Area Privata su cui sono mostrate le forniture luce e gas