Find the right solution for you

You must carry out an initial activation or connection when a metre must be connected to the network for the first time. This can happen, either because it is completely new and has just been installed, or simply because, even if it was already there, it has never been connected.

We shall guide you step by step during your first activation

Does your home need to be connected to the electricity or gas distribution network, for instance, because it is a newly built home?

If you need to activate an electricity metre, you can easily follow all steps online.

If you need to activate a gas metre, go to the nearest Spazio Enel where you will receive all the necessary assistance.

Simplify your home with Enel Energia

You should forward the first activation or connection request well in advance, because this procedure requires more time than a simple take-over and transfer.

Take advantage of the numerous and beneficial contract proposals that Enel Energia has in store for new customers!

If the electricity or gas supply on a meter was interrupted by the previous tenant, or if the meter was active in the past but has been disconnected, you must perform a take-over to use your meter again.

We shall guide you step by step during the take-over process

Do you lack electricity or gas at home but the meter is connected? Take over! Further to reactivating the meter, the electricity or gas supply is restored under a new contract. As a new customer, Enel offers numerous and beneficial contract proposals for you to choose from!

Simplify your home with Enel

You can request the take-over directly online on the site or via one of Enel's contact channels. Take advantage of the take-over, enter the world of Enel!

Becoming an Enel customer has never been so simple.

If the electricity or gas supply is active in your home, but the meter is in the name of another person, you should carry out a transfer. Only by doing so you will be able to register the contract in your name. It is a quick and easy process.

The transfer is simple and fast 

With the transfer, the user simply changes the owner while the electricity or gas contract remains active but registered in your name. During this registration change, rest assured that there will be no interruptions in the supply of electricity or gas, or increase in time and costs that would result from the deactivation and reactivation of the meter.

Simplify your home with Enel 

The transfer can also be an opportunity to choose a new supply contract that may prove more suitable to your domestic requirements. Choose from the numerous and advantageous contract proposals designed by Enel specifically for transfers. You can also do everything easily online. After signing the supply contract, login to the Customer Area and manage everything online.

Do you want to understand the individual items of your bill in detail? In our Guide to power and gas bills you can find all the information you need.

You now have the right guide for you

Simply login to the dedicated section to find the information you need immediately. The guides for reading the bill are divided by supplier (electricity or gas) and by customer (residential or business). You can click on your active offer to download and consult the bill guide.

A guide with all useful information

Our bill guides are a great help for understanding all the cost items you find on your bill. Are you not sure what consumption bands are? Find this information written in the guide. Don't know how to calculate your energy or gas costs? In the dedicated paragraph we explain how to do this, in a clear and concise way.

Reading your bills has never been so simple.