E-Light

To apply for E-Light you will need:

• a utility bill;
• your IBAN code, if you want to pay your bill by direct debit;
• your tax ID number.

If you are switching from another supplier:

• activation is free;
• there is no need for any work on the system or the meter;
• the transfer will be effective in about 2-3 months, the time necessary for the checks required by current legislation.

Subscribing is very simple, just make sure you have the following on hand:

• your tax code;
• the POD code (for the electricity supply) or the PDR code (for the natural gas supply). Alternatively, you can enter the 9-digit customer code that you find on the display of the meter or on the bills of the previous holder of the supply;
• you meter reading;
• your IBAN, if you would like to charge the bill to your bank account.

You will receive the contract kit via your preferred channel (by mail or by post).

In case of a first activation or a takeover to complete the activation, you must send us:

• the attached forms, correctly completed;
• a copy of a valid identity document.

You can control the progress of your activation under "Your documents" in your Reserved Area. If you need help, please contact one of our operators via chat and get all the information you need.

The bill arrives online every two months and you can choose to pay it by postal account or by direct debit.

The price indicated refers to the energy component and represents approximately 33% of the total electricity expenditure (excluding VAT and taxes) of a typical resident domestic customer with:

• 3 kW of power input
• an annual consumption equal to 2700 kWh
   

The costs for dispatching, transport service, meter management, system charges and marketing costs are excluded from this price, which are applied to the extent defined by ARERA and regularly amended and updated.

Various services are available for receiving and sending SMS messages, through which we will inform you:

• when your bill is issued;
• when the due date is near;
• if your last bill has been successfully paid;
• when to send us your meter reading.

The SMS messages you receive are free.

You can also submit your meter reading and request:

• updates on the processing of your contract;
• information on your nearest Spazio Enel;
• for your bills to be sent via email;
• changes to your personal data (email address, phone number, address).

The cost of the SMS messages sent varies according to your tariff plan.

The security deposit is calculated based on the power of your meter:

• €7.74 for 1.5 kW meters
• €15.48 for 3 kW meters
• €23.22 for 4.5 kW meters
• €30.96 for 6 kW meters

The deposit is refunded in the final bill, in the event of termination, plus interest at the statutory rate.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.

You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.

For more information, read our Current General Terms and Conditions of Supply.

The bill arrives about 15 days before the due date so that you can verify it. You can only pay by direct debit from your current account. The debit date is the same as the due date for the bill.

Choose how to pay your bill and change payment method when you want.
You can pay through:  

• Postal account and credit card
  If you select payment by postal giro when applying, you can also pay individual bills by credit card through our Customer Area, or from any authorised Sisal and Lottomatica outlets.
  
  
• PayPal
  With PayPal you can pay your bill easily and safely directly via Enel Energia Customer Area. You can issue the payment at any time from your PC, smartphone or tablet. Your data are safe, they won’t be disclosed to third parties and are protected by PayPal servers.
  
  
• Direct debit from your bank account
  A quick way to have your payments always under control is the direct debit from your Bank  account : you care for the environment and no paper invoices are sent. The debit date corresponds to the bill due date. You will receive the bill approximately 15 days before its due date, so that you have all the time to check it.