You can join E-Light if you come from another supplier, if you need to activate a new meter (first activation) or if you want to reactivate a deactivated meter (takeover); it is not possible to join E-Light if you have to change the meter (transfer).

The change of the tariff plan of the E-Light offer can be requested either from your panel in the personal area, by calling the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator, or by going directly to one of the Spazio Enel.

From the date of activation of the supply and over the next 10 months of each contractual year, it will be possible to request a free variation of the chosen plan by opting for one of the other plans of the offer. The economic conditions of the offer will not undergo any changes and will remain fixed for the first 24 months, regardless of the date of request to change the plan.

With E-light you can help us protect nature by activating the "Web Bill" service and thus deciding to receive the invoice in digital format directly in your e-mail box. And if you activate the debit on your bank account, you also avoid queuing for payment.

The bill arrives online every two months and you can pay it via your credit card or by direct debit from your bank account.

You can pay your bill quickly and easily using:

• Direct debit: a quick way to keep your payments under control is direct debit. The debit date corresponds to the day on which the bill expires. Your bill is issued about 15 days before it expires, so you have plenty of time to check it.
  
• Credit Card
  

For more details on how to pay the bill, consult the dedicated section of our website.

The price indicated above refers to the energy component and represents approximately 85% of the total expenditure for power (excluding VAT and taxes) of a typical residential customer with:

• 3 kW of committed power;
• annual consumption of 2700 kWh

For more details on the percentages for the bill click here.
 

The remaining cost components (dispatching price (including imbalance, capacity market price and network losses), dispatching component (DISP bt), costs for the transport service and management of the meter, system charges and marketing sale price (then PCV)) are applied as defined, published and periodically updated by ARERA and as indicated in the Technical-Economic Conditions of the offer (CTE) and in the General Supply Conditions (CGF). In particular, the expenditure for the PCV will be equal to [pcv_enel] €/POD/year (excluding VAT and taxes), to be paid on a monthly basis.

The E-Light offer uses only power certified as coming 100% from renewable sources such as sun, water, wind and heat from the earth. Green energy is certified by the new "Guarantees of Origin" system of the Energy Services Manager according to the EC Directive 2009/28/EC.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.

You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.

For more information, read our Current General Terms and Conditions of Supply.

You can exercise the right of Afterthought as per law within 14 days from the conclusion of the contract, without additional charges.
To send the communication to Enel, you can use one of the channels provided:

• by e-mail at: allegati.enelenergia@enel.com
  
• by calling the toll-free number 800900860
• by uploading your documents through the online form
• by mail (simple or registered)
  Enel Energia S.p.A.
  C.P. 8080 - 85100 Potenza
   

By choosing the "Request for early execution of the contract", you expressly request that the procedures to proceed with the activation are started immediately, ie before the deadline for rethinking has elapsed. Even in the case of "Request for early execution of the contract", it is always possible to exercise the right to reconsider. If it is possible to cancel the activation request, you will continue to be provided by the previous Supplier or the Gas Last Resort Services or the Higher Protection Service for the power sector will be activated. If, on the other hand, it is not possible to interrupt the activation request to the distributor, you will be provided by Enel Energia and you will be able to subsequently identify another Supplier or proceed with the request to close the Supply Point, making an express request. In this case you will be required to pay the fees provided for in the contract until the termination of the supply. On the other hand, if it is not possible to interrupt the activation request to the distributor, you will be required to pay the consideration of 23.00 euros excluding VAT.