The PSV (acronym for Virtual Exchange Point) is an electronic system administered by the Energy Market Manager (GME) and used as a reference hub for the definition of the price of the wholesale gas raw material component. The PSV represents the meeting point between the supply and demand of the gas market on a national basis. The national figure is an average that takes into account the prices formed in the different areas of Italy and at different times of the day. Knowing the value of PSV is easy, you just need to access the site of the Energy Market Manager (GME).

For more information, see the PSV page.

You can join Enel Move 360 Gas if you need to activate a new meter (first activation), reactivate a deactivated meter (takeover) or make a transfer.

You decide how to receive the bill. You have two options: online or paper bill.

With Bolletta Web you receive your bills in digital format directly in your inbox. Make your contribution to the environment by reducing the use of paper.
You will receive your first bill 1 month after the contract activation date. Subsequent bills will be sent to you every 2 months.

You choose how to pay your bill and change the payment method whenever you want.
You can pay via:

Direct Debit
A quick way to keep your payments under control is direct debit. The debit date corresponds to the day on which the bill expires. Your bill arrives about 15 days before the due date, so you have plenty of time to check it.

PagoPA payment notice (go to the list of payment channels)

• without online commissions on pay.enelx.com and from the Enel X Pay App or locally with a commission of € 1.30 at the physical channels referable to Enel Energia (enabled Spazio Enel) and at the physical points of the Enel X Pay network
• online with the IO app or via the website / app of your bank or other pagoPA-enabled channels
  
• on the territory in the bank, at the ATM, in the receivers, in all post offices, at the supermarket and in all authorized physical points.
  

We confirm that by using one of these channels you will not have to send any receipts! We will automatically register your payment.

Web and App

From the Enel Energia portal, by registering in the Customer Area, using your credit card or your Enel X Pay account, BancomatPay, PayPal, MyBank, pagoPA or from the Enel Energia APP using your credit card, the your PayPal account, pagoPA.

For more details on how to pay the bill, consult the dedicated section of our site.

The bill arrives about 15 days before the due date so that you can verify it. You can only pay by direct debit from your current account. The debit date is the same as the due date for the bill.

The offer includes a price consisting of:

• a price of the gas raw material component, equal to the PSV, excluding VAT and taxes, defined on a monthly basis which is the monthly arithmetic average final value rounded to the third decimal place of the following prices expressed in Euro/MWh relating to PSV ICIS HEREN for each working day of the month: (a) price obtained as the average of the "bid" and "offer" quotations reported in the "PSV Price Assessment Day-Ahead" section of the immediately preceding working day for each day not business (including weekends) of the month; (b) price obtained as the average of the "bid" and "offer" quotations reported in the "PSV Price Assessment Weekend" section of the previous first working day, published in the ICIS Heren Report. Working days and holidays are to be understood with reference to the English calendar in London.
• a contribution to consumption (α), excluding VAT and taxes, blocked for the first 12 months which will be added to the price of the gas raw material component (equal to the PSV) as described above and which is representative of the costs for the cost of raw materials not covered by the PSV. This consumption fee is valid for the first 12 months of supply
• a marketing and sales fee (also called CCV Gas) equal to [qvd_enel] €/PDR/year to be paid on a monthly basis. This fee is fixed for 12 months from the date of activation of the supply (referred to in Article 2 of the General Conditions of Supply, hereinafter CGF).

The price of the gas raw material component (PSV + α), excluding VAT and taxes, represents about 69% of the total expenditure for natural gas (excluding VAT and taxes) of a typical domestic customer with annual consumption of 1400 Smc.

The remaining expenditure components (gradual charges (GRAD), CPR component, expenditure for the transport service and management of the meter and the Expenditure for system charges) are applied as defined, published and periodically updated by ARERA . At the end of the period of applicability, the CCV gas, GRAD and the contribution to consumption (α) may be modified by Enel Energia in compliance with the provisions of art. 3.2 of the CGF.

For more details see the percentages of expense in the bill.

Various services are available for receiving and sending SMS messages, through which we will inform you:

• when your bill is issued;
• when the due date is near;
• if your last bill has been successfully paid;
• when to send us your meter reading.

The SMS messages you receive are free.

You can also submit your meter reading and request:

• updates on the processing of your contract;
• information on your nearest Spazio Enel;
• for your bills to be sent via email;
• changes to your personal data (email address, phone number, address).

The cost of the SMS messages sent varies according to your tariff plan.

The security deposit, which will be refunded to you in the last balance bill, is calculated based on the number of cubic meters.

If you want more information, consult the PDF on the amounts charged by way of security deposit.

Should you withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.

You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.

For more information, read our Current General Terms and Conditions of Supply.

You can exercise the right of second thought, provided for by the law, without additional charges, within 14 days from the conclusion of the contract, during which the procedure for activating the 'offer; however, if you wish, you can request early execution of the supply.

To send the communication to Enel Energia, you can use one of the channels provided:

• by e-mail at: allegati.enelenergia@enel.com;
• by calling the toll-free number 800900860;
• uploading your documents directly online;
• by mail (simple or registered) to Enel Energia S.p.A. C.P. 8080 - 85100 Potenza

By choosing the "Request for early execution of the contract", you expressly request that the procedures to initiate the activation are started immediately, that is, before the deadline for reconsidering has elapsed. Even in the case of "Request for early execution of the contract", it is always possible to exercise the right to reconsider. If it is possible to cancel the activation request, you will continue to be provided by the previous Supplier or the Gas Last Resort Services or the Higher Protection Service for the electricity sector will be activated. If, on the other hand, it is not possible to interrupt the activation request to the distributor, you will be provided by Enel Energia and you will be able to subsequently identify another Supplier or proceed with the request to close the Supply Point, making an express request. In this case you will be required to pay the fees provided for in the contract until the termination of the supply. Instead, if it is not possible to interrupt the activation request to the distributor, you will be required to pay the consideration of 23.00 euros excluding VAT.

If you activate a gas supply for the home in which you reside and your household has an ISEE lower than or equal to 8,265 €, you are entitled to the Gas Social Bonus, as well as established by law (L 2/2009).

With the Gas Social Bonus you will be reimbursed for a part of the expenses incurred for gas. The refund amount depends on:

• the type of use (cooking or hot water);
• the number of inhabitants of the house;
• the area of ​​residence.

To request the Gas Social Bonus go to the municipality or to the CAAF. To receive more information visit this page.