Faq
A Take over is a request to activate a supply of gas or electricity that has been deactivated.
** A Take over should not be confused with a transfer, which is the variation of the name a contract is under for a supply of electricity or gas that is still active
You can request the Take over of an electricity or gas supply directly on our website by clicking here or through one of our other contact methods - clicking here.
The cost of a Take over for electricity is an administrative charge of Euro 25.81 and a fixed charge of Euro 23, for a total of Euro 48.81 plus tax.
The cost of a Take over for gas supply is an administrative charge of Euro 30 plus tax.
Costs vary according to what is laid down by the Authority for Electricity, Gas and the Water System.
To request a Take over you will need to provide:
- The Name and Surname or the Company name of the entity requesting the supply and the relative Tax Code or VAT ID;
- The POD (for electricity) or the PDR (for gas supply) - To find out what a POD/PDR is click here
- The telephone contact and email address of the entity requesting the supply.
For the valid conclusion of the contract for domestic use, along with the contract documents, you will receive a form that you will need to fill out to declare the title for which you own, hold or use the property relative to the supply.
You will need to send it back together with a copy of a valid ID (Decree Law "Casa" 28 March 2014 n. 47) - For more info about the Home Plan click here.
The forms you receive will indicate exactly what you need to send to us in order to complete your contract.
To submit your forms you can:
- upload documents onto our website enelenergia.it, here
- send an email to allegati.enelenergia@enel.com or
- send a fax to the number +39 800 046 311 if it is for electricity, and to the number +39 800 997 736 if instead it is for a gas supply.
- send the documents by mail to Enel Energia SpA: Post office box 8080 - 85100 Potenza (for electricity), or Post office Box 1000 - 85100 Potenza (for a natural gas supply).
If your documentation is incorrect or incomplete, you will be contacted by our consultant who will help you fill out the forms correctly. It is important that you always provide a phone number or an email address to be contacted at.
If we cannot contact you because you did not provide your phone number or email address, you will be sent a letter at the address you provided at the conclusion of the contract that will invite you to contact us.
Please note that failing to return or returning incomplete documentation, or the inability to contact you in any of the above methods, will prohibit us from activating the supply.
The activation times are set by the Authority for Electricity, Gas and the Water System (ARERA) and prescribe:
- 5 working days from our request to the Distributor for Electricity Supplies
- 10 working days from our request to the Distributor for Gas Supplies
The activation request is sent to the Distributor with territorial jurisdiction only after we have received all the properly completed forms.
You will be contacted by a consultant for the Take over of a gas supply in order to schedule an appointment with a technician that has been appointed by the area Distributor for the supply's activation.
Caution! The local distributor varies according to the geographic area and is a company other than Enel Energia.
It is possible to modify the power level of your meter according to your needs during the take over.
You can ask for modifications of 0.5 kW for power up to 6 kW (Ex. 0.5 - 1.5 - 2.0 - 3.5 - etc.) or modifications of 1 kW for power from 6 to 10 kW (Ex. 7 – 8 – 9 – 10).
If you request a power modification during the Take over, a quote will be issued that will indicate the costs and activation times. It is also possible to modify the power level at a later stage.
No, of course you don't have to pay them! Unpaid bills from the previous customer will never be charged to the new customer.
