With Enel Energia you are free to choose to use an alternative modem to the one provided on free loan.

If you have a modem compatible with the Enel Fibra offer from Enel Energia and you have no other active electricity or gas contracts in your name, you can sign up for the offer Fibra Net Neutrality which does not include the modem on loan for free use.

Instead, if you are already an Enel Energia customer and want to join the offer without a modem included, discover the offer dedicated to you.

We remind you that to make the most of the fiber, your modem must have particular technical specifications and that in the event of a fault we will not be able to replace the device.

Free modem configuration

For those who DO NOT intend to use the modem/router included in ENEL's connectivity offer, this page contains the technical information necessary for correct configuration of the customer's device .

The connection technologies offered by ENEL can be of the FTTC type (mixed Fiber/copper connectivity) or FTTH (Fiber). 

  • With FTTH technology, the optical fiber arrives directly at home and must be connected to an optical termination called ONT (Optical Network Termination). The WAN port of the modem will then be connected to the electrical port of the ONT by means of a category 5e or higher Ethernet cable.
  • With the FTTC line, on the other hand, the classic telephone pair arrives at the customer's home which must be connected to the DSL port of the modem.

Features of the devices:

FTTC:

  • VDSL2 standard support (ITU-T G.993.2) up to profile 35b
  • Seamless Rate Adaptation (SRA) support
  • G.INP (ITU-T G.998.4) retransmission support
  • Vectoring support (ITU-T G.993.5)
  • Network parameters configurability with the following WAN side settings:
    • Tagged PTM encapsulation (VLAN ID 100; CoS 0)
    • DHCP client enabled on WAN interface for dynamic IP address acquisition
    • IPoE
  • Configurability of LAN parameters with the following settings:
    • DHCP server enabled for dynamic assignment of addresses to devices connected in the LAN
    • Modem operation in routed mode (NAT enabled)

FTTH:

  • Gigabit Ethernet Full-Duplex Auto-Sensing WAN with support for the Ethernet 802.1q 
  • Network parameters configurability with the following WAN side settings:
    • VLAN ID 100 or 835 depending on the provider (Fastweb or OpenFiber), CoS 0
    • DHCP client enabled on WAN interface for dynamic IP address acquisition
    • IPoE
  • Configurability of LAN parameters with the following settings:
    • DHCP server enabled for dynamic assignment of addresses to devices connected in the LAN
    • Modem operation in routed mode (NAT enabled)

ENEL reserves the right to modify at any time the processes and information necessary for the connection of third-party devices based on the evolutions that ENEL's network services and infrastructures will implement in the future.

Additional information:

In the case of using an alternative modem to the one included in the ENEL offer, as required by Agcom resolution no. 348/18/CONS, the customer will assume responsibility for the maintenance of the autonomously chosen device. It will therefore not be possible to use services such as:

  • technical assistance from a dedicated ENEL operator for diagnostics and any interventions on the configurations on the device;
  • Real time updating of software releases to enrich with new features and improve performance.
Internet for your home

Navigate with Enel Energia fiber

Discover Enel Fibra FTTH, the stable and fast integrated connection that brings you closer to the world and to people

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Until 22/04!
offerta:Enel Fibra scade tra
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Enel Fibra

Navigate with the simplicity of ultra-fast FTTH fiber up to 1 Gigabit/s in download and until 22 April you have:

Discounted price
Free activation and WiFi modem 6 included

Offer subject to technical speed and geographical limitations. The indicated navigation speed (FTTH) is to be considered as maximum. Check the coverage in the following steps to find out the fiber (FTTH and FTTC) from which your home is reached. The offer does not include Voice Service with consequent possible loss of the landline telephone number in the event of migration of the internet connection.