Enel: beware of scam emails

29 September 2021


In these days there are e-mails with deceptive content relating to a fake refund form, sent only apparently by the domain “enel.com". 

This is what the communication looks like:

example official email sent by Enel

Enel Energia invites anyone who receives a suspicious e-mail or text message not to open or click on the links in the texts, not to download and open attachments (Enel does not send excel files), to pay close attention to any requests for personal codes or confidential data (for example user or password, access codes) since Enel Energia never requests such codes.

If in doubt, check the authenticity of the request through the usual contact channels: toll-free number 800.900.860 and www.enel.it/en website.