Enel: beware of scam emails

04 August 2021

In these days there are e-mails with misleading content relating to false notifications regarding alleged "Refunds" with an Excel document attached, sent only apparently by Enel Energia.

Here's what the communication looks like:

example official email sent by Enel

Enel Energia invites anyone who receives a e-mail or suspicious text message not to open or click on the links in the texts, not to download and open attachments (Enel does not send excel), to pay close attention to any requests for personal codes or confidential data; (for example user or passwords, access codes) since Enel Energia never asks for such codes.

If in doubt, check the authenticity of the request through the usual contact channels: toll-free number 800.900.860 and website www.enel.it .