How to request a direct debit
By choosing direct debit as the payment method for Enel Energia bills (also called Direct Debit, or SEPA Direct-Debit) you will automatically be charged the amount of your bills directly to your account current or credit card.
If you have not yet activated your bank or postal domiciliation, requesting it is easy: log in to the Customer Area from the site or to the App from Enel Energia, click on Payment Methods and enter your IBAN or your credit card number.
The amount of your bills to be paid will be deducted from your current account on the day of the due date shown in the individual bill. You can check the history of your payments, in a clear and immediate way, from your Reserved Area.
You can request a bank domiciliation even for multiple active supplies *, benefiting from the € 5 bonus and the return of the security deposit (and related legal interest) for each of them.
If you need more information, contact one of our chat operators to receive the support you need or call the toll-free number 800900860.
Enel Energia is always next to you, to guarantee you the serenity of being able to all at a distance.
* Enel Energia customers who are holders of supplies are excluded from joining this offer:
- activated as part of last resort services both in the gas sector (Fui and Default) and in the power sector (Safeguard);
- having economic and/or contractual conditions regulated by ARERA. In particular: Gas Protection (Resolution 229/2001) Similar Protection (Resolution 369/2016) and P.L.A.C.E.T. (Resolution 555/2017)