Enel Energia is constantly committed to monitoring and verifying its services and the responses to the needs of its customers to ensure continuous improvement of quality standards.
To ensure the quality of its services, it regularly monitors important indicators and updates the related parameters.
It is possible to view and download the complete documents in pdf format.
Documents
Melita Italia quality objectives archive
Navigate with Enel Energia fiber
Discover Enel Fibra FTTH, the stable and fast integrated connection that brings you closer to the world and people.
Enel Fibra
Navigate with the simplicity of ultra-fast fiber 
up at 1 Gigabit/s in download and with WiFi 6 modem on free loan for use.
*The offer includes a monthly fee of €26.90/month. If you are an Enel Energia customer, for the first 12 months a discount of €5 per month will be applied to this fee if you are covered by FTTH technology, otherwise €3 per month if you are covered by FTTC technology. If you are not already a customer, a discount of €2 per month will be applied to this fee for the first 12 months. Prices include VAT. In case of withdrawal from the internet service contract in the first 24 months (for existing customers) or 12 months (for new customers), a deactivation cost of €16.50 will be applied.
Offer subject to technical speed and geographical limitations. The indicated navigation speed (FTTH) is to be considered as maximum. Check the coverage in the following steps to find out the fiber (FTTH and FTTC) from which your home is reached. The offer does not include Voice Service with consequent possible loss of the landline telephone number in the event of migration of the internet connection.
