Enel Energia is constantly committed to monitoring and verifying its services and the responses to the needs of its customers to ensure continuous improvement of quality standards.
To ensure the quality of its services, it regularly monitors important indicators and updates the related parameters.
It is possible to view and download the complete documents in pdf format.
Documents
Melita Italia quality objectives archive
Navigate with Enel Energia fiber
Discover Enel Fibra FTTH, the stable and fast integrated connection that brings you closer to the world and people.
Fiber offer for power and gas customers
Just for you who are already an electricity and gas customer with Enel Energia or will become one, Fibra from Enel at an unmissable price, blocked for 3 years.
*Enel Fibra Per Te WOW Offer, using FTTH technology, from Enel Energia, available until 11/11/2024. The price includes VAT, and the discount is valid only for new residential fiber customers who have signed a domestic electricity supply contract with Enel Energia in the free market and also hold a domestic gas supply contract with Enel Energia (excluding PLACET offers and the gradual protection service for non-vulnerable residential customers). This discount will be fully applied as long as both supplies remain active. In case of termination within 24 months, the customer must pay a deactivation fee of €18.90. The offer does not include Voice Service, which may result in the loss of the fixed telephone number if the internet connection is migrated. Check if your home is covered by FTTH technology in the following steps.