Data necessary to carry out a transfer
To request a voltura you must have at your disposal:
- name and surname or company name, as well as tax code or VAT number of the holder of the supply;
- the POD code (for power supply) or the PDR code (for gas supply); POD and PDR can be found among the data on the meter, if electronic, or on the bill of the current owner;
- telephone number and e-mail address, if any;
- for power supply, the nine-digit customer code (which you can find on the meter display if electronic) or on the bills of the current supply holder may be useful.
Contractual kit: documents necessary for transfer
You will receive the contract kit via the channel you have chosen (for example by email or post) and you will need to return the form you will find attached.
In order to conclude a supply contract, you must correctly fill in the form attached to the contract kit and send it to the indicated channels:
- via the web through the load documents page;
- by e-mail to firstname.lastname@example.org;
- to one of our contact channels.
We remind you to always attach a copy of your valid identification document.
How to follow the status of the case
After stipulating the contract with Enel Energia, register at Customer Area and access the "Your cases" section: you will be able to keep under control and check at what point the management of your case is. In the "Your operations" section, you will find the list of contracts you have concluded with Enel Energia: they indicate the date of stipulation, the type of contract (electricity or gas), the contract number and, again, the progress of the practice
Your contracts are available in pdf.
Costs and times of transfer
The cost is €23 as a commercial fee for the seller and €25.51 as an administrative fee for distribution.
The cost is equal to € 23 of commercial fee for the seller, to which is added a different administrative charge based on the price list of the territorially competent distribution company.
All the above costs are established by ARERA, which reviews them annually.
To these must be added VAT, contract stamp and security deposit where applicable. In the event that bank or postal domiciliation is chosen as the payment method, the deposit will not be charged.
The times, calculated from the date on which we receive the complete documentation, are normally 5 working days for power and 4 working days for gas.
Other types of transfer
Transfer with supplier change
From 2021, as established by ARERA Resolution 135/2021/R/eel, it is possible to carry out transfer with supplier change, i.e. simultaneously with the change of bill header make the switch to another supplier. In the event that you were moving to a new property, therefore, it will no longer be necessary to wait for the transfer to be successful before being able to change supplier.
Transfer due to death of the contract holder (or mortis causa)
The transfer due to the death of the contract holder can be requested only for domestic supplies (resident and non-resident) , provided that the new holder is heir and was cohabitant with the deceased holder. It will be necessary to return the relative form duly completed to one of the channels indicated in the form itself. Select the module of your interest: for resident power supply and non-resident power or gas supply.
For power supplies, this type of transfer is free of charge; for gas supplies only the administrative charge is charged (different according to the price list of the territorially competent distribution company).
In the absence of the conditions indicated, it will be necessary to request a standard transfer.
Transfer due to separation/divorce
In the event of separation or divorce, the spouse assignee of the house can request the transfer of the domestic supply (resident or non-resident). It will be necessary to return the duly completed form to one of the channels indicated in the form itself. Select the module of your interest: for resident power supply or non-resident.
For power supplies, this type of transfer is free of charge. In the absence of the conditions indicated, it will be necessary to request a standard transfer.