How to follow the status of the case
After stipulating the contract with Enel Energia, register at Customer Area and access the "Your cases" section: you will be able to keep under control and verify the stage of the management of your case. In the "Your operations" section, you will find the list of contracts you have concluded with Enel Energia: they indicate the date of stipulation, the type of contract (power or gas), the contract number and, again, the progress of the practice
Your contracts are available in pdf.
Documents necessary for transfer
You will receive the contract kit via the channel you have chosen (for example by email or post) and you will need to return the form you will find attached.
In order to conclude a supply contract, you must correctly fill in the form attached to the contract kit and send it to the indicated channels.
We remind you to always attach a copy of your valid identification document.
If there were past arrears at the point of supply (POD/PDR), Enel Energia, to protect its credit, will be able to carry out further checks, also by consulting its own or public databases, in order to detect any relationships between the requesting customer and the previous ones account holders and to investigate the various changes at the point of supply; following these checks, Enel Energia may also decide not to accept the supply request, giving specific notice. In no case will you be required to pay past arrears referring to previous owners.
Cost of transfer
The cost is €23 as a commercial fee for the seller and €25.51 as an administrative fee for distribution.
The cost is equal to € 23 of commercial fee for the seller, to which is added a different administrative charge based on the price list of the territorially competent distribution company.
All the above costs are established by ARERA, which reviews them annually.
To these must be added VAT, contract stamp and security deposit where applicable. In the event that bank or postal domiciliation is chosen as the payment method, the deposit will not be charged.