Power bonus for physical hardship

All domestic customers suffering from serious illness or domestic customers with an electrical supply where a person suffering from serious illness lives, which requires the use of electro-medical equipment, can obtain the bonus for the maintenance of life.

The life-saving electromedical equipment that gives the right to the bonus have been identified by the Decree of the Italian Ministry of Health of 13 January 2011.

The social bonus for physical hardship can be combined with the bonus for economic hardship if the respective eligibility requirements are met.

To access the bonus, the customer must be in possession of an ASL certificate to certify:

• the situation of serious health condition;
• the need to use electro-medical equipment for life support;
• the type of equipment used and the hours of daily use;
• the address where the equipment is installed;
• the identification document and the tax code of the applicant and of the patient if different from the applicant;
• the form B compiled.

It is also necessary to have some information available on the bill or in the supply contract:

• POD code (identification of the delivery point of the electric energy); is an alphanumeric code consisting of 14 characters, which begins with IT and identifies with certainty the physical point where the electricity is delivered by the supplier and withdrawn by the end customer. The code does not change even if you switch to another provider;
• the committed or available power of the supply.

The value of the power bonus for physical hardship depends on:

• bargaining power;
• life-saving electromedical equipment used;
• daily usage time.

Consult the ARERA summary table of the amounts.

The amount of the bonus is discounted directly in the power bill, divided into different bills corresponding to the 12-month consumption. Each bill shows a part of the bonus proportional to the period to which the bill refers. The bonus amounts are shown in the bill under the expense item "Social bonus".

The progress of your request for an power bonus for physical hardship can be checked:

• at the institution where the request was submitted (the Municipality of residence, the CAF, the Mountain Community, etc.), presenting the receipt issued upon delivery of the application;
• by calling the toll-free number 800166654 providing the tax code or the identification number of the request;
• by connecting to the www.bonusenergia.anci.it website by entering the reserved section "Check your file online" and entering your tax code and login credentials.

The credentials (User ID and password) are issued by the Municipality or the CAF where the request for the bonus was submitted.

The electrical bonus for physical hardship is paid without interruption as long as life-saving equipment is used.

The cessation of use of such equipment must be promptly reported to your power supplier.

The disbursement of the electrical bonus for physical hardship may be interrupted following a control by the Municipality or the competent distributor that detects the lack or variation of one of the indispensable conditions to be entitled to the benefit (for example if the power supply has ceased due to the transfer of the customer or if the life-saving equipment is no longer used).

The supply can also be interrupted upon notification of the customer, in fact if he no longer uses the life-saving equipment, he is required to promptly inform his power seller, since the cessation of use of the equipment involves the termination of the bonus.
If the customer does not inform his seller of the cessation of use of the equipment and continues to receive the electricity bonus without being entitled to it, the refund of the sums unduly received may be requested.

The power bonus for physical discomfort does not have to be renewed, but is paid until the use of electro-medical equipment is no longer used.

You can ask for an adjustment in case of installation of new appliances and in case you have to use those already present for a greater number of hours a day; it is necessary to submit the module B by ticking the item "equipment change".

It is always advisable, before applying for a variation, to check with the simulator because it may happen that, despite the increase in equipment or hours of use, the amount of the bonus does not change. In this situation, the amount of the bonus in progress will not change.

If a different level of social light bonus is awarded, the variation starts from the moment of submission of the application.