Power social bonus, what changes from 2021

To have access to the benefit, the customer must be in possession of:

• An ASL [Local Health Authority] certificate attesting:
• The situation of a serious health condition
• The need to use electrical medical life support equipment
• The type of equipment used and the hours of daily use
• The address where the equipment is installed
• The identity document and the tax code of the applicant and the sick person if different from the applicant
• Form B completed
   

It is also necessary to have the following information, which is available in the bill or in the supply contract:
 

• POD code (identification of the electricity delivery point). This is a 14-character alphanumeric code, which starts with IT and identifies the physical point where the electricity is delivered by the supplier and consumed by the end customer. The code does not change even if you switch to another supplier
• The committed or available power of the supply.
   

When applying for the benefit, other forms of certification of disabling situations, such as civil invalidity certificates, may not be used.

The application must be submitted to the Municipality of residence of the holder of the power supply (also if different from the sick person), using the appropriate forms, or to another body designated by the Municipality (CAF, Mountain Community).

No, no ISEE submission is required. The benefit for these situations is granted regardless of the applicant's income bracket.

Yes, by filling in the appropriate form in Annex D for proxies.

The value of the benefit for physical hardship is spread across 3 levels that depend on:

• Power contracted
• Life-saving electrical medical equipment used
• Daily usage time
   

At the following link, you can find the summary table of the amounts from 2008 to 2019.

No, there are three levels. The allocation to one of the three levels is calculated by the computer system that manages the benefits based on what is certified by the ASL. In case the ASL does not score out the boxes relating to used machinery and hours of use, the system assigns the minimum level.
To know and estimate the benefit level to which the sick person is entitled, you can perform a simulation on the SGAte web page.

The amount of the power social bonus is directly discounted on the power bill, not in a single solution, but divided into the different bills corresponding to the consumption of the 12 months following the presentation of the application.
Each bill shows a part of the bonus proportional to the period to which the bill refers. When the bonus is granted, a specific communication is included in the bill. When the bonus is being paid out, the related amounts are shown in the bill in the specific expense item "Social bonus".

When the benefit is granted, a special notice is inserted in the bill. When the benefit is in the process of being paid, both the acceptance to receive the benefit and the detail of the amount relating to the benefit applied are highlighted in the bill under "total network services - fixed fee".
The status of your request for a power benefit can be verified:

• At the Body where the application was submitted (the Municipality of residence, the CAF, the Mountain Community, etc.) with the receipt issued on delivery of the application
• By calling the toll-free number 800166654 providing the tax identification number or the request identification number
• By visiting the website www.bonusenergia.anci.it and entering the reserved section "Check your file online" then entering your tax code and access credentials. The credentials (User ID and password) are issued by the Municipality or CAF where the request for the benefit has been submitted.
  

The application for a benefit before it becomes a bill discount must pass a series of verification steps to meet the requirements of the Municipality and SGAte, as well as communication between them and the competent operators.
Only at the end of these steps and if the application meets all requirements will the customer receive the power benefit in the bill.

The benefit for physical hardship is granted without interruption as long as the equipment is in use. The cessation of use of such equipment must be reported promptly to your electricity supplier.

There may be situations in which the supply of the electricity benefit is interrupted following a check by the Municipality or the competent distributor that detects the lack or variation of one of the conditions necessary to be entitled to the benefit (for instance, if the electricity supply is stopped due to customer transfer or if the equipment is no longer used).
In such cases, customers receive a notice from SGAte informing them of the interruption (or withdrawal) of the compensation and the reasons for it.

The physical hardship benefit does not have to be renewed but is granted until the end of use of the electrical medical equipment.

Yes, you can request an adjustment. Individuals who had already applied for and obtained the benefit prior to 2013 can check whether they are entitled to a higher benefit amount under the new benefit levels. If, using the simulation application, a level greater than the minimum is assigned, it is possible to apply for a variation using the new form (Form B and attachments), ticking the appropriate box "equipment variation". The change shall take effect from the moment the application is submitted.

Yes, you can require an adjustment either if you install new equipment or if you have to use existing equipment for more hours per day.
You must present the Form B by ticking the item "equipment variation". It is always advisable, before applying for a variation, to check with the simulator because it may happen that, despite the increase in equipment or hours of use, the amount of the benefit does not change. In this situation, the SGAte system does not accept the variation request and the current concession does not change. If a different level of power social benefit is awarded, the variation starts from the moment the application is submitted.

Customers are obliged to promptly inform their power supplier, as the cessation of the use of the equipment will result in the termination of the benefit.
If customers do not inform their supplier that the equipment has ceased to be in use and continue to receive the power benefit without being entitled to it, they may be required to return the unduly received sums.

In the event of a change of supplier or the economic contract conditions, the benefit continues to be paid without interruption until the equipment is no longer in use.

If the contract initially in the name of a person other than the sick person is made out to the sick person (contractual transfer registration), the power social benefit is continuously provided.
If, on the other hand, the contract is made out to another person who does not live where the customer is in serious health conditions, the benefit ceases.