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The power is the maximum quantity of electricity supplied by the meter and is measured in kW.
The voltage is the difference in electrical potential that exists between two electrical conductors (for example two copper electrical cables). It can be single-phase (220V) or three-phase (380V).
The use of numerous household appliances can result in the power available on your meter being exceeded and, in the case of supplies with power limitation, the consequent interruption in the supply of electricity. When such an event occurs frequently, we recommend that you consider a request to increase the power of your supply.
Conversely, in case you feel that the current meter power is oversized compared to your needs, you can consider a request for power reduction.
Keep in mind that, for power requests up to 15 kW, you will have a maximum available power available equal to the required power value increased by 10% (for example, a meter with a contractual requested power of 3 kW guarantees an available power equal to to 3.3 kW).
The timing depends on whether or not it is necessary to carry out an inspection by a technician from your supplier, who will notify you of the execution times of the work.
If an inspection is not necessary, the operation is carried out on average between 2 and 5 working days.
If the power and/or voltage modification cannot be performed directly by your electricity supplier in remote management, it is necessary to visit a supplier's technician to determine the extent of the intervention to be carried out. In these cases, the supplier himself will contact the customer to agree on the date of execution of the inspection.
The power and/or voltage modification operation involves a cost, which will be communicated to you in the quote. This cost depends on the required power and/or voltage variations, and is made up of a portion relating to the activities on the distribution network and a portion dependent on the conditions of your supply contract with Enel Energia.
In the estimate we will send you, you will also find our estimate of the impact of the requested change on the bill: in fact, the network services (transport, energy distribution and meter management), general system charges and the amount of excise duty applied in the bill varies according to the power of your meter. The costs indicated in the estimate are to be considered net of VAT.
If the amount of the price quotation is less than 1000 euros you can choose whether to charge the cost in the bill or pay online by credit card or, alternatively, by payment notice.
If the amount is more than 1000 euros, it will not be possible to request the charge on the bill, but it is necessary to pay online by credit card or via payment notice.
In all cases, if you have an active domiciliation, the cost will be automatically charged to your bill and you will not have to do anything.
The system will guide you in choosing the payment method you prefer among those available.