Access to the digital services of the Enel Energia Customer Area and App

To take advantage of the digital services available on the site and on the Enel Energia App, as well as to use all the services of the Enel Group companies (such as Enel X), you must click on " Register" on the login page. The data required for registration varies depending on the type of customer.

If you are a private individual (holder of at least one home supply contract, or owner of an individual business with an alphanumeric tax code), the data necessary for registration are: 

• username, an email or alternatively a mobile number (foreign mobile numbers are also accepted);
• password as a credential to log in together with the username;
• name, surname and tax code.

If you are a company (holder of at least one supply contract for the company with a numeric tax code and VAT number), the data necessary for registration are:
 

• username, an email or alternatively a mobile number (foreign mobile numbers are also accepted);
• password as a credential to log in together with the username;
• name and surname of the natural person registering;
• company name and tax code;
• company VAT number (optional data).

If you want to use the Enel Energia App, you must first download on App Store o Google Play. Currently, to download the App you will need to use a mobile device that supports the Android version equal to or later than 5.0 and the iOS version equal to or later than 9th.
Remember that the App is only available for customers who have a home supply contract or for individual businesses with an alphanumeric tax code. 

Your supplies will be connected automatically when you create your Enel account.

It is not possible to manage supplies registered to different natural persons with the same account, as it is necessary to associate only one tax code.

If the supplies are registered to another natural person, it will be necessary to create a new account with the details of the holder of the supplies.

We also remind you that you will have to use an e-mail address and mobile phone number different from those of your active account.

If you are customer (i.e. if you own at least one power, gas and/or fiber supply) in Customer Area and in App you will be able to take advantage of a series of services, below are some of them:
 

• sign up to one of our power/gas/fiber offers;
• view the data of your supplies and your bills
• view the activation progress of your supplies;
• request and activate numerous digital services to manage bills/supplies;
• monitor consumption of the power supply in the event of a second generation meter installed;
• check the supply reading history.

If, however, you are not a customer of Enel Energia (i.e. you do not own at least one power, gas or fiber supply), in the Customer Area and in App you will be able to adhere to the offers of Enel Energia or leave your details to be contacted.

If you need to recover your credentials make sure you have entered:
 

• the relevant international prefix (e.g. +34 Spain), if you use a foreign mobile number as a username; 
• the correct username, if you have forgotten it use the service recover username, or in Customer Area click “Recover username”, and in App “I forgot username”;
• the correct password:
  • if you have entered an incorrect password more than 10 times (maximum entry limit), access is temporarily blocked, it will be unlocked automatically after a few minutes;
  • if, however, you have forgotten your password, use the password recovery service, or in Customer Area click “Recover password ”, and in App “I forgot my password”.

If you are logging in for the first time, before proceeding with the checks described above, make sure you have clicked on the confirmation link in the registration email we sent you when you requested activation of your Enel account. If, upon confirmation, the link has expired, you will have to create a new account using the same data as the expired one.

To modify your account data (e.g. username, email, mobile phone, password), log in:

• to the Customer Area, in the Account - Single Profile, select “Manage Single Profile” and click on “Edit”;
• in the App, in the Profile section select “Your Account”.

You can change your username by choosing one of the following options:

• in Customer Area in the “Account - ” section Single Profile”, select “Manage Single Profile” and click on “Edit”;
• in the App, in the Profile section select “Your Account” .

You can always cancel your Enel account by choosing one of the following options:

• in Customer Area, in the “Account - section  Single Profile”, select “Manage Single Profile” and click on “Delete Single Profile”;
• in the App, in the Profile section select “Your Account” and click on “Delete Single Profile ”.

If, after entering your credentials, you see the message informing you that the username and password you entered are incorrect, it could be a temporary technical outage. In that case, we recommend that you try again later.

Also make sure you have entered:

• the relevant international prefix (e.g. +34 Spain), if you use a foreign mobile number as a username; 
• the correct username, if you have forgotten it use the service recover username, or in Customer Area click “Recover username”, and in App “I forgot username”;
• the correct password:
  • if you have entered an incorrect password more than 10 times (maximum entry limit), access is temporarily blocked, it will be unlocked automatically after a few minutes;
  • if, however, you have forgotten your password, use  password recovery service, or in Customer Area click “Recover password”, and in App “I forgot my password”.

If you are logging in for the first time, before proceeding with the checks described above, make sure you have clicked on the confirmation link in the registration email we sent you when you requested activation of your Enel account.

If, upon confirmation, the link has expired, you will have to create a new account using the same data as the expired one.

If during the verification procedure of your email or mobile number you have requested the OTP code more than 5 times and it is not recognised, you will have to wait a few minutes and repeat; the entire operation.

If your mobile device is enabled for biometric recognition (fingerprint and/or facial recognition), a pop up will be shown immediately after login for the activation of this new mode, which allows you to access the Enel Energia App in anaccurate (through the uniqueness of the person's identity), secure (has higher security standards than recognition with credentials) and easy (a few practical steps and it's done!).

Follow theguided procedureand you will be able to use biometric recognition to access the App, without having to enter your username and password.

You can also manage the activationand deactivation of the functionality in the Account section of the Enel Energia App under "Biometric Recognition". By entering this section you will see the switches to start fingerprint/face registration (if it is not active) or to deactivate it (if it is active).

We remind you that you will have to log in by manually typing your credentials and associate your fingerprint or face again, going to the account section of the App under the heading "Manage Biometric Recognition”, in the following cases:

• if you have modified your username (email and/or mobile phone) or password; 
• if biometric recognition has been disabled after more than 5 failed attempts (remember that for iOS devices, the iOS unlock code will be requested on the fourth attempt which, if entered correctly, will allow you to access the App).