How the Enel Energia chat works
If you are a new customer interested in discovering Enel Energia's wide range of electricity and gas offers for the Free Market, the chat means you will always have an operator available to answer your questions. To activate the chat, simply log in to the homepage of the Enel Energia website and click on the green bar at the bottom of the page. A window will open with two tabs: "Call me for free" and "Live Chat".
By clicking on "Live Chat" you will be put in touch with an operator to whom you can write all your questions. In the Enel Energia live chat, you will be answered by operators with specific expertise regarding the offer portfolio, for supporting you in every step. This will make it easier to save, choosing the offer that best suits your consumption habits.
For example, if you need a super flexible offer that allows you to change the tariff plan when needed, Enel Energia's Scegli Tu offer allows you to choose from three tariff plans according to your consumption habits. You can ask the operator for details of whether to opt for the Notte e Festivi plan, which costs € 0/kWh (VAT and taxes excluded) for the energy component all nights and holidays, or the Senza Orari plan for the energy component that costs the same at any time of day or night; if instead you are at home more in the evening, on weekends and on holidays, the operator might, for example, suggest you opt for the Bioraria. plan. If you are not satisfied with the chosen plan, or if you change your mind later, the operator will be able to help you change it at no additional cost and up to a maximum of 3 times over the 10 months following activation of the supply and for each contractual year.
Completing the phase of signing up for the offer also becomes faster and more immediate thanks to continuous and direct assistance in live chat. If you have difficulty entering your personal data during signing up, you can take advantage of the "Share screen" option and delegate the operator to fill in the fields required to complete the procedure. At the end of the process, you will receive an e-mail to confirm activation of the offer.
If you don't have time or the information necessary for signing up, you can click on "Call me for free" and ask to be contacted by phone, indicating the most convenient time slots for you. An operator will call you on the day and at the time indicated by you to provide support and give you the information you need.
How to use the chat in the Enel Energia Private Area
If you are already a customer, to help you manage all the activities related to your electricity or gas supply, Enel Energia offers you a dedicated Live chat. You will find operators ready to answer all your questions or help you with the more complex operations. Log in to the Customer Area using your credentials, or register. The chat you find in the private area is a useful tool that assists you in completing operations concerning your electricity or gas supply, from the comfort of your home.
Each operation is simplified and made easy: you can communicate your own meter reading to the operators, be guided in requesting payment in instalments of a bill, or receive assistance if you can't find the documentation you need. Live chat is the tool that allows you to manage all your supplies in an easy and intuitive way.
In addition, in your Private Area you can have an overall view of all the bills issued on multiple supplies and find out how to pay them in one go, or choose activation of the Bolletta Web service to keep your contract in digital format and download your bill as a PDF whenever you need it. Display all the information associated with your user account at a glance.
Enter your private area and for any doubt write in chat: Enel Energia is at your side!