How the Enel Energia chat works
If you are a new customer interested in discovering the wide range of Enel Energia's power and gas offers for the Free Market, thanks to the chat, you will always have an operator available to answer your questions. To activate the chat, simply access the homepage of the Enel Energia website from your PC or smartphone and click on the white bar at the bottom of the page. A window will open with two tabs: “Our offers” and “Our services”.
If you are looking for information on new offers in progress, by selecting "Our offers" and then "Live Chat" or by clicking directly on "Our services", you will come into contact with an operator to whom you can write all your questions. In Enel Energia's Live Chat, operators with specific expertise will answer you regarding the portfolio of offers to support you in every step and deepen all the details related to the different solutions available for you. This will make it easier to save by choosing the offer that best suits your consumption habits.
For example, if you need a super flexible and convenient offer with the new Scegli Oggi Luce you can choose among three tariff plans the one that best meets the consumption needs of your family with a discount of 30% on the list price of the energy component blocked for the first 24 months, if you come from the Free Market. And if you come from the Maggior Tutela Service, the discount is 40%.
For example, for the "Senza Orari" plan, the list price of the energy component (excluding VAT and taxes) is equal to € 0.482/kWh and discounted of 30% is equal to 0.3374 €/kWh. This price includes network losses that are applied as defined, published and updated by ARERA. In addition to the list price of the energy component, the payment of a marketing and sales fee (CCV Power) is also envisaged, which for the first 24 months of supply will be equal to 144 euros/POD/year (excluding VAT and taxes), to be paid on a monthly basis.
Also completing the phase of signing up for the offer also becomes faster and more immediate thanks to continuous and direct assistance in live chat. If you have difficulty entering your personal data during signing up, you can take advantage of the "Share screen" option and delegate the operator to fill in the fields required to complete the procedure. At the end of the process, you will receive an e-mail to confirm activation of the offer.
If you don't have time or the information necessary for signing up, you can click on "Call me for free" and ask to be contacted by phone, indicating the most convenient time slots for you. An operator will call you on the day and at the time indicated by you to provide support and give you the information you need.
Elena, Enel Energia's virtual assistant
Through the Enel Energia live chat you have available, from 8.00 to 23.00 including weekends, Elena, our Virtual Assistant.
Just like you would with an operator, you can contact Elena by writing her your requests directly, or you can click on one of the topics available in chat.
Let yourself be surprised by the potential of the Virtual Assistant in understanding and solving your needs. Elena can give you support in self-reading, help you check the status of your bill payments or let you know the activation status of your contract, all in real time, saving you saving precious time and simplifying your day.
How to use the Enel Energia chat
If you have an active Power and Gas offer with Enel Energia, you will receive the assistance and support you need in real time; the integration between Virtual Assistant and human operator allows you to have a powerful control tool that helps you to explore the functionalities and the numerous useful services to manage all the activities related to your power or gas supply. Enel Energia puts at your disposal operators ready to answer all your questions and to help you in the most complex operations. The chat is a useful tool that assists you in completing operations concerning your power or gas supply, from the comfort of your home.
Each operation is simplified and facilitated: you can communicate to operators self-reading of your meter, be guided to request the payment in installments of a bill, receive assistance if you can't find the documentation you need. Live chat is the tool that allows you to easily and intuitively manage all your supplies.
Furthermore, you can have an overall view of all the bills issued on multiple supplies and find out how to pay for them in a single payment, or choose the activation of the service Web bill to receive the bill for free at your e-mail address and download it in pdf whenever you need it. At a glance, you can view all the information associated with your user.
Don't forget to leave us feedback through the survey that will appear at the end of the chat! Your opinion is essential to continuously improve the quality of our services.
If you have any questions, write us in chat: Enel Energia is close to you!
Choose today your energy
The offer with the list price of the energy component discounted and blocked for the first 24 months
€ 30 bonus if you join online
Scegli Oggi Luce
Get the discount on the list price of the energy component blocked for the first 24 months30% if you come from the Free Market40% if you come from the Maggior Tutela ServicePower Price0,482 €/kWh *barrato. Prezzo attuale0,3374 €/kWh *al kilowattoraCCV Power Price144 €/Year**
*The price refers to the list price of the component energy (excluding VAT and taxes) of the plan without timetables. This price is inclusive of network losses that are applied as defined, published and updated by ARERA.** The price refers to the consideration of marketing and sales (CCV Power) which, for the first 24 months of supply, will be equal to € 144 POD/year (excluding VAT and taxes), to be paid on a monthly basis. The monthly amount of the bonus, equal at € 3, it will be recognized in the bill only for online subscriptions starting from the second month of supply.