From 1 January 2021, the gradual overcoming of the "maggior tutela" service for small businesses has begun

With the 2021 the progressive overcoming of the mandatory service of greater protection has begun, but only for small businesses. The enhanced protection service will instead continue for micro-enterprises until 1 January 2023, for the families until 10 January 2024.

Low voltage companies with a number of employees between 10 and 50 and an annual turnover between 2 and 10 million euros or which have at least one withdrawal point with contractually engaged power greater than 15 kW will have been affected by the overrun.

Starting from 1 January 2021, as established by ARERA in resolution 491/2020, for small businesses that had not yet subscribed to a power offer on the free market, continuity of supply has been ensured by the new "gradual protection service". However, it will always be possible for customers who access the gradual protection service to choose an offer on the free market.

What is the new 'gradual protection' service and how it works

The transition to the gradual protection service involves two stages:

  • From 1 January 2021 to 30 June 2021 small businesses that have not yet switched to the free market continued to be served by the current protection operators, and have been invoiced at the contractual conditions provided for the PLACET offer and at the economic conditions substantially similar to those of the enhanced protection service.
  • From 1 July 2021, on the other hand, a so-called full-time assignment has been provided and the "gradual protection" service has been provided by selected operators through specific insolvency procedures on the basis of certain territorial areas for periods of three years. The contractual conditions are those provided for the PLACET offers.

How to move to the Free Market with Enel Energia

Enel Energia is a company of the Enel Group active in the free market, and has always been close to the world of professionals and businesses through a network of specialized channels and thanks to solution and services designed for their specific needs.

Switching to the free market with Enel Energia is simple. For any type of assistance you can contact Enel Energia on the toll-free number 800900860 (key 3) and speak to our specialized consultants (Click here to discover the new dedicated customer service).
If you prefer direct contact, you can also go to one of the over 900 Spazio Enel or Spazio Enel Partner distributed throughout the country (Click here to find the closest one).