What is the new 'gradual protection' service and how it works
The transition to the gradual protection service involves two stages:
- From 1 January 2021 to 30 June 2021 small businesses that have not yet switched to the free market continued to be served by the current protection operators, and have been invoiced at the contractual conditions provided for the PLACET offer and at the economic conditions substantially similar to those of the enhanced protection service.
- From 1 July 2021, on the other hand, a so-called full-time assignment has been provided and the "gradual protection" service has been provided by selected operators through specific insolvency procedures on the basis of certain territorial areas for periods of three years. The contractual conditions are those provided for the PLACET offers.
How to move to the Free Market with Enel Energia
Enel Energia is a company of the Enel Group active in the free market, and has always been close to the world of professionals and businesses through a network of specialized channels and thanks to solution and services designed for their specific needs.
Switching to the free market with Enel Energia is simple. For any type of assistance you can contact Enel Energia on the toll-free number 800900860 (key 3) and speak to our specialized consultants (Click here to discover the new dedicated customer service).
If you prefer direct contact, you can also go to one of the over 900 Spazio Enel or Spazio Enel Partner distributed throughout the country (Click here to find the closest one).