From 1 January 2021, the gradual overcoming of the greater protection service for small businesses begins

With the new year begins the progressive overcoming of the mandatory service of greater protection, but only for small businesses. The enhanced protection service will instead continue for families and micro-enterprises until 31 December, 2021.

Low voltage companies with a number of employees between 10 and 50 and an annual turnover between 2 and 10 million euros or which have at least one withdrawal point with contractually engaged power greater than 15 kW will be affected by the overrun.

Starting from 1 January 2021, as established by ARERA in resolution 491/2020, for small businesses that have not yet subscribed to a light offer on the free market, continuity of supply will be ensured by the new "gradual protection service". However, it will always be possible for customers who access the gradual protection service to choose an offer on the free market.

What is the new 'gradual protection' service and how it works

The transition to the gradual protection service involves two stages:

  • From 1 January 2021 to 30 June 2021 small businesses that have not yet switched to the free market will continue to be served by the current protection operators, and will be invoiced at the contractual conditions provided for the PLACET offer and at the economic conditions substantially similar to those of the enhanced protection service.
  • From 1 July 2021, on the other hand, a so-called full-time assignment will be provided and the "gradual protection" service will be provided by selected operators through specific insolvency procedures on the basis of certain territorial areas for periods of three years. The contractual conditions will be those provided for the PLACET offers.

How to move to the Free Market with Enel Energia

Enel Energia is a company of the Enel Group active in the free market, and has always been close to the world of professionals and businesses through a network of specialized channels and thanks to solution and services designed for their specific needs.

Switching to the free market with Enel Energia is simple. For any type of assistance you can contact Enel Energia on the toll-free number 800900860 (key 3) and speak to our specialized consultants (Click here to discover the new dedicated customer service).
If you prefer direct contact, you can also go to one of the over 900 Spazio Enel or Spazio Enel Partner distributed throughout the country (Click here to find the closest one).