First activation

It's easy to activate a new account

If you want to activate a meter that has never supplied electricity, you can carry out the operation directly online. If, on the other hand, you need to activate a meter that has never supplied gas, you will have to go to one of our Spazio Enel.
In both cases you will need:

the tax ID code of the person in whose name the contract will be made
the POD code or Eneltel ID no. of the meter (for an power supply) or the PDR code (for a natural gas supply). You will see this on the tag attached to the meter

In addition, you will receive the contract and you must fill in and return:

the form declaring ownership or rightful possession of the property for which the power or gas supply is requested (certificate of residence). To find out more and to download the form to fill out, go to the page dedicated to property ownership.
the 326 form declaring compliance of the property with planning regulations (instance 326)

Find out all our power deals for a first activation!
Choose the new digital Enel gas meters.

Want to take over an inactive meter? Go to the page dedicated to the Take over.
Want to make a supply transfer? Go to the page dedicated to the Supply transfer.

To proceed with the activation request you will need to have:

name and surname, as well as tax code or VAT number of the holder of the supply;
the POD code (for the electricity supply) or the PDR code (for the gas supply); POD and PDR can be found among the data on the meter, if electronic, or on the bill of the previous holder;
telephone number and any e-mail address;
for the energy supply, the nine-digit customer code (which you can find on the meter display if electronic) or on the bills of the previous holder of the supply may be useful.

If you have signed the contract online on our website enel.it, you can immediately consult the progress of the activation, by accessing the Customer Area and the Enel Energia App: you will find a card indicating the information on the electricity or gas supply in activation course.

In the case of a dual contract (single contract for electricity and gas), only the progress of the electricity supply is available. Upon completion of the activation of the gas supply, it will be possible to view and activate the services for both supplies.

If, on the other hand, you have signed a contract with another of our non-digital channels, you will need to wait for it to be registered in our systems. For this reason, it may be necessary to wait no more than ten business days after subscribing before you can view it.

If you have not already done so, create your Unique Profile, the account to access the Customer Area and Enel Energia App digital services. For more information on accessing digital services, visit our section dedicated to frequently asked questions.

To proceed with the activation request you will need to have:

name and surname, as well as tax code or VAT number of the holder of the supply;
the POD code (for the electricity supply) or the PDR code (for the gas supply); POD and PDR can be found among the data on the meter, if electronic, or on the bill of the previous holder;
telephone number and any e-mail address;
for the energy supply, the nine-digit customer code (which you can find on the meter display if electronic) or on the bills of the previous holder of the supply may be useful.

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First activation

It's easy to activate a new account

Details