After signing the contract with Enel Energia, register with the Customers' Area and go to the "Your records" section: here you can monitor the status of your application. In the "Your operations" section you will find a list of the contracts you have signed with Enel Energia: they show the date of signing, the type of contract (whether electricity or gas), the contract number and, also here, the application status. Your contracts are available in pdf. format.
To conclude a supply agreement, Enel Energia must verify some data regarding the applicant and the property for which it has been requested (Law Decree no. 47 of 28 March 2014, Art. 5 "Combating unlawful occupation of properties", converted into law no. 80/2104).
You will have to correctly fill in the contract form and send it by fax or post to the contact address specified on the form. A photocopy of a valid ID document should also be attached.
If you fail to send the required documentation, the contract drawn up shall be considered void.
For the valid conclusion of the contract, for domestic use, with the contractual documentation you will receive a form that you must fill in to declare the title on the basis of which you own, hold or use the property to which the supply refers. You must then send it back together with a copy of a valid identity document (DL Casa 28 March 2014 n. 47) - For more info on the DL Casa Piano click here.
In the case of first light activation, it is also necessary to fill in a substitute declaration on the urban planning regularity of your property, for residential use, through the application 326.
You must correctly complete the supply contract form and send it by fax or regular mail to the contact indicated on the form. Also attach a copy of the valid identity document. On the forms that you will receive you will still find an indication of what you need to return to conclude your contract.
To submit your forms you can:
- upload documents from our website enel.it, by clicking here and accessing property ownership;
- send an e-mail to the attachments firstname.lastname@example.org;
- send a fax to 800 046 311 if it is an electricity supply; on 800 997 736 if it is a gas supply;
- send the documents by mail to Enel Energia S.p.A .: PO Box 8080 - 85100 Potenza (for electricity supplies), PO Box 1000 - 85100 Potenza (for natural gas supplies).
If you don’t send the requested documentation, the stipulated contract will be considered void.