The PUN (italian acronym for Single National Price) is the reference price of electricity purchased on the Italian Power Exchange market. The PUN represents the average value of the cost of electricity for each hour and for each day on a national basis. The national figure is an average that takes into account the prices formed in the different areas of Italy and at different times of the day. Knowing the value of the PUN is easy, just access the website of the Energy Market Manager (GME) in the section "summary monthly”.

For more information, see the page dedicated to the PUN.

You can join Enel Flex if you want to switch to Enel Energia from another power supplier.

If you come from another supplier, the step to join Enel Flex is very simple. Just know that:

• there are no costs for activating the offer;
• no interventions on the systems or on the meter are necessary;
• the change will take place no later than the first day of the third month following the one in which the contract is concluded.

To request Enel Flex you only need:

• a bill;
• your tax code.

You decide how to receive the bill. You have two options: online or paper bill.

With Bolletta Web you receive bills in digital format directly in your inbox. Make your contribution to the environment by reducing the use of paper.

You will receive your first bill 1 month after the contract activation date. Subsequent bills will be delivered to you every 2 months.

You choose how to pay your bill and change the payment method whenever you want.
You can pay via:

Direct Debit
A quick way to keep your payments under control is direct debit. The debit date corresponds to the day on which the bill expires. Your bill arrives about 15 days before the due date, so you have plenty of time to check it.

PagoPA payment notice (go to the list of payment channels)

• over the territory with a commission of €1.30 at the physical channels referable to Enel Energia (enabled Spazio Enel) and at the physical points of the Enel X Pay network
• online with the IO app or via the website / app of your bank or other pagoPA-enabled channels
  
• on the territory in the bank, at the ATM, in the receivers, in all post offices, at the supermarket and in all authorized physical points.
  

We confirm that by using one of these channels you will not have to send any receipts! We will automatically register your payment.

Web and App

From the Enel Energia portal, by registering in the Customer Area, using your credit card, BancomatPay, PayPal, MyBank, pagoPA or from the Enel Energia APP using your credit card, the your PayPal account, pagoPA.

For more details on how to pay the bill, consult the dedicated section of our site.

The bill arrives about 15 days before the due date so that you can verify it. You can only pay by direct debit from your current account. The debit date is the same as the due date for the bill.

The offer includes a price made up of

• The energy component (PUN + α) where : 
  • PUN is  equal to the Single National Price differentiated on the Hourly bands, indicated below, defined on a monthly basis which corresponds to the monthly arithmetic average final values ​​of the PUN, expressed in Euro/kWh , as determined by the Energy Markets Operator (GME) and published on GME's website and which will be increased by the grid losses applied as defined, published and updated by ARERA.
    
    The price of the energy component is differentiated for the following bands:
    
    F1 Peak: 8.00-19.00 from Monday to Friday, excluding national holidays
    F2 Peak: 07.00-8.00 and 19.00-23.00 from Monday to Friday, Saturday 07.00-23.00, excluding national holidays
    F3 Peak: 11.00pm-7.00am from Monday to Saturday, Sunday and national holidays
    
    For further information on the methods of processing the measurements of the withdrawal points, please refer to the Technical and Economic Conditions.
    
    
  • consumption contribution (α), excluding VAT and taxes and inclusive of network losses, blocked for the first 12 months which will be added to the price of the energy component (equal to the PUN) as described above and which is representative of the costs for the purchase of raw materials not covered by the PUN. Grid losses will be applied as defined, published and updated by ARERA;
    
    

• A marketing and sales fee (also called CCV luce) equal to [pcv_enel] €/POD/year, excluding VAT and taxes, to be paid on a monthly basis. This fee is fixed for 12 months starting from the date of activation of the supply.

The price of the energy component (PUN + α), excluding VAT and taxes, represents approximately 62% of the total expenditure for electricity (excluding VAT and taxes) of a customer domestic resident type with:

• 3 kW committed power
• annual consumption equal to 2700 kWh

The remaining cost components (dispatching price (PD), dispatching component (DISP BT), costs for the transport service and meter management, system charges) are applied as defined, published and periodically updated by ARERA and as indicated in the Technical-Economic Conditions of the offer (CTE) and in the General Supply Conditions (CGF). At the end of the period of applicability, the electricity CCV and the consumption contribution (α) may be modified by Enel Energia in compliance with the provisions of art. 3.2 of the GTC.

For more details see the percentages of expense in your bill.

Various services are available for receiving and sending SMS messages, through which we will inform you:

• when your bill is issued;
• when the due date is near;
• if your last bill has been successfully paid;
• when to send us your meter reading.

The SMS messages you receive are free.

You can also submit your meter reading and request:

• updates on the processing of your contract;
• information on your nearest Spazio Enel;
• for your bills to be sent via email;
• changes to your personal data (email address, phone number, address).

The cost of the SMS messages sent varies according to your tariff plan.

The security deposit, which will be refunded to you in the last balance bill, is calculated on the basis of the power of your meter. In particular, a unit amount of € 5,16/kW will be applied.
Check for more information on the amounts charged as a security deposit.

If you were to withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.

You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.

For more information, read our Current General Terms and Conditions of Supply.

You can exercise the right to reconsider, free of charge, within fourteen days of the conclusion of the Contract. This fourteen-day period is extended to thirty days for contracts concluded in the context of unsolicited visits by the Supplier to the Customer's home or excursions organized by the Supplier with the purpose or effect of promoting or selling products to Customers. The Customer can exercise the right to change his mind using only one of the following contact channels:

• via the enel.it website;
• by email to the email address  allegati.enelenergia@enel.com;
• by post to Enel Energia S.p.A. P.O. Box 8080 - 85100 Potenza
   

In all cases it is possible to use the appropriate form attached to the contract. Finally, exclusively for the supply of power and/or gas, the right to rethink can also be exercised through a simple telephone call registered to the Enel Energia toll-free number 800900860 (in the event of a product change, the Customer can exercise the right to reconsider only in writing).