Consumer information
In this section you can find the contractual documents of Enel Energia's Fiber offers for residential customers with the related detailed information
Tariff Transparency
In compliance with the provisions of AGCOM resolution no. 252/16/CONS, Enel Energia discloses the information prospectuses of the offers for consumers. In this section you can find the tariff transparency of Enel Energia's fiber offers that can and can no longer be subscribed in pdf format.
General Terms and Conditions
These general conditions govern the relationship between Enel Energia S.p.A. and the Customer for the use of Fiber and connectivity services and any ancillary services.
Services Card
The Services Card is a transparency and protection tool that Enel Energia makes available to its customers. The Services Card, in fact, has the purpose of informing customers about their rights and the quality commitments undertaken by Enel Energia in relation to the provision of internet connectivity services.
Performance provided with the basic service
Collects information relating to the basic services offered to end users with our connectivity services.
Right to Withdrawal
You can exercise the right to change your mind, provided for by the law, without additional charges, within 14 days from the date of signing the contract, during which the progress of the practice of activation of the offer; however, if you wish, you can ask for the supply to be executed in advance.
See the dedicated page to view the information referred to in Annex 9 of the European Electronic Communications Code (ex Annex 5 art. 71 of the Electronic Communications Code).
Navigate with Enel Energia fiber
Discover Enel Fibra FTTH, the stable and fast integrated connection that brings you closer to the world and people.
Enel Fibra
Navigate with the simplicity of ultra-fast fiber 
up at 1 Gigabit/s in download and with WiFi 6 modem on free loan for use.
*Offer subject to technical and geographical speed limitations. The indicated navigation speed (FTTH) should be considered as the maximum. Check coverage in the following steps to discover the fiber (FTTH and FTTC) available at your residence. The offer does not include Voice Service, which may result in the loss of your fixed phone number in case of internet connection migration. If you are already an Enel Energia customer, fiber service is available starting from €21.90/month for the first 12 months.
