FAQ
Simply access the Enel Energia Client Area: here you can easily find all the bills issued to your utility accounts. By accessing the Enel Energia Client Area you can view your bills and download them to save a hard copy.
The bills are also available in the Enel Energia free app!Download it now!
You can view the status of your bills by accessing the Customer Area. From here you can also verify your billing address and, if incorrect, change it. To check the shipping status of the bill, you can activate the dedicated SMS or e-mail service by calling the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator. If you no longer want to receive the invoice at home, you can activate Bolletta Web, the free Enel Energia service that sends you the bill in digital format to your e-mail address. Click here to activate Bolletta Web.
If you lose your bill, you can access your Customer Area and recover the digital version of the invoice.
Furthermore, through your Customer Area you can:
- view all the issued invoices
- check your consumption
- print a copy of your bill
- pay your bill
No fear: you can immediately activate the Direct Debit form of payment, a simple and direct way to pay all your bills, with the debit taking place directly on the holder's current account. Alternatively, you can pay the bill from the Enel Energia App, using your credit card or PayPal. Alternatively you can ask for help in live chat and find the best solution for the problem.
