EnelClic, to contact Enel Energia with VoIP technology

Use the new Enel Energia channel to get in touch with customer service and speak to one of our operators, directly from a PC, smartphone or tablet wherever you are in the world.

What is EnelClic

EnelClic is Enel Energia's new contact channel, which allows you to use the Internet connection through VoIP technology, i.e. "Voice Over IP" or even " Voice over Internet Protocol”, allowing you to call anyone in real time.

A free service, which can also be used from abroad, which uses the Internet connection via Wi-Fi or data connection, therefore the call does not have additional costs compared to those foreseen for the Internet in the tariff plan.  

What is VoIP

VoIP is the acronym for Voice over IP, that is, Voice via internet protocol, thanks to this technology it is possible, in fact, to make calls directly from the PC without the need for a fixed or mobile telephone number. Enel Energia has decided to take advantage of this technology with the EnelClic service, the connection is used, but the same possibility is maintained to dialogue with a person to ask questions and explain one's need.

How EnelClic works

Speaking to an operator via EnelClic is very simple, you just need to make sure you have installed the latest version of one of the browsers including Chrome, Firefox and Safari and allow the use of the microphone.

If the call with EnelClic is started directly from the PC, you will be asked to authorize access to the microphone and loudspeakers. Audio quality may vary depending on the audio software, hardware, operating system and internet connection being used. We recommend using an earphone or headphones with an integrated microphone for better conversation, without background noise.

If, on the other hand, the call will be initiated from a smartphone, it will also be necessary to remember to allow the use of the microphone.

New: save the link on your Home screen, find out how

Saving the EnelClic link directly on your mobile phone is a simple operation that will save you time in searching. Find out how to do it according to the operating system supported by your mobile.

For Android devices:

  1. Click on the Enelclic link
  2. Tap on the button with the three dots at the top right 
  3. Tap: Add to Home Screen
  4. Indicate a name to assign to the link or click on: Add

For iOS devices:

  1. Click on the Enelclic link
  2. Tap on the share button
  3. Tap: Add to Home Screen
  4. Indicate a name to assign to the link or click on: Add

Or you can add it from pc to your browser's favorites section.


Many services with a Single Profile

Activate Single Profile and using a single username and password, you will be able to access all the services that the Enel Group offers you.