The Regulatory Authority for Energy, Networks and Environment (ARERA) establishes the characteristics of the bills that can be paid in installments.
If your bill is payable in installments according to ARERA, in the INFORMATION FOR CUSTOMERS section, you will find the message: Can I pay this bill in installments? Yes, the bill can be paid in installments.
The Authority establishes that:
- The amount to be paid in installments must be greater than € 50.00;
- You can request the payment of a bill in installments within 10 days of its expiry;
- The installments are not cumulative and, unless otherwise agreed, have the same frequency as the normal billing cycle (for example monthly, bimonthly, etc.); in any case, the installments cannot be less than two.
Cases of payment in installments of the power bill
The bill can be paid in installments if it falls into one of the following cases:
- The bill (actual, estimated or corrected) exceeds at least 150% the average amount of bills in the last 12 months (250% for non-domestic customers);
- The bill was issued after the suspension of the normal billing cycle and is at least 150% higher than the average bill amount for the last 12 months (250% for non-domestic customers);
- The billing periodicity provided for in Article 4 of the INTEGRATED TEXT ON BILLING OF THE SALES SERVICE FOR POWER AND NATURAL GAS (TIF) CUSTOMERS has not been respected;
- The bill contains consumption that are not states previously register for a breakdown to the counter (the failure of the meter must not have been caused by the Customer);
- The bill is the first issued after activation of the supply and is calculated on the basis of readings that exceed at least 150% the self-reading communicated by the Customer before billing or in the event of a complaint (250% for non-domestic customers).
Cases of gas bill installments
The bill can be paid in installments if it falls within one of the following cases:
- The bill (actual, estimated or corrected) exceeds, at least double, the amount of the highest bill issued in the last 12 months; in any case, the difference between the two bills must not be linked to the seasonal variation in consumption;
- The bill was issued after the suspension of the normal billing cycle and the amount is at least double the highest bill issued in the last 12 months; in any case, the difference must not be linked to the seasonal variation in consumption;
- The billing periodicity provided for in Article 4 of the INTEGRATED TEXT ON BILLING OF THE SALES SERVICE FOR POWER AND NATURAL GAS (TIF) CUSTOMERS has not been respected;
- The bill contains the consumptions that have not previously been recorded due to a meter failure (the meter failure must not have been caused by the Customer);
- The bill is the first issued after activation of the supply and is calculated on the basis of readings that exceed at least 150% the self-reading communicated by the Customer before billing or in the event of a complaint (250% for non-domestic customers ).
Also as required by the Budget Law, in the case of a bill issued from 1 January to 30 June 2022, unpaid and referring to supply for domestic use, it is possible to activate, by contacting our Customer Service, an installment plan for a maximum of 10 months with the amount of the first installment of 50% and the remaining 50 % divided into successive installments of constant amount.
[For more information on requesting installments go to question How can I pay my bill in installments? ]