Installment of the Enel Energia bill

Discover our solutions for splitting the payment of bills

How to pay your bill in installments

If you want to spread the payment of your bills in several installments, you can request an instalment,  directly in the «Services» section of the Customer Area, or in the Enel Energia App, enter into the details of the supply and select “Bill in installments” in the “Manage” section.

Remember that you can pay your bills in installments yourself:

  • less than €5,000;
  • which contain the security deposit and the Rai license fee (in this case the installments will be net of these amounts, which will be paid using the relevant payment notice attached to the installment plan);
  • domiciled, asking, before the deadline, your bank/post office to block the automatic payment of only the bill subject to the installment request, with the reason "Customer Dispute ”. 

Instead contact us if:

  • you have a credit and you want to offset it with the amounts you owe, paying the remaining sum in instalments;
  • you have other installment requests in progress;
  • you want to pay amounts over €5,000 in installments.

In all cases, we will send you the detail of the installment plan and the instructions for the relative payment of the installments, to be carried out with one of the following two modes: 

  • payment advice;
  • debit installment on the bill (this method is not valid for discontinued supplies or in the case of bills that are overdue for more than 30 days).

If you do not respect the installment deadline, your plan will be cancelled; in this case you will have to pay the remaining amount in a single payment plus any accrued interest.

Loss of installment payment notices

If you lose the installment payment notices, you can retrieve them independently by accessing the Customer Area, Bill archive, go to Open, next to the installment bill, you will see the detail of the installments and you will be able to print the installment plan and payment notices.

Alternatively, you can contact us to request a copy of the installment plan.

Social bonus and installment payments

If you take advantage of the social bonus, you can request the payment of one or more bills in installments (even if you have received a registered warning-notice of suspension of supply, for non-payment of one or more bills).

In this case, we may ask you to pay a deposit (minimum of 30%) and any interest.

Moreover, the bills must not contain installments of previous installment plans still in progress.