Installment of the bill and Faq

An installment plan or repayment plan allows you to divide the payment of one or more bills into "installments".

The Regulatory Authority for Energy, Networks and Environment (ARERA) establishes the characteristics of the bills that can be paid in installments.

If your bill is payable in installments according to ARERA, in the INFORMATION FOR CUSTOMERS section, you will find the message: Can I pay this bill in installments? Yes, the bill can be paid in installments.

The Authority establishes that:

• The amount to be paid in installments must be greater than € 50.00;
• You can request the payment of a bill in installments within 10 days of its expiry;
• The installments are not cumulative and, unless otherwise agreed, have the same frequency as the normal billing cycle (for example monthly, bimonthly, etc.); in any case, the installments cannot be less than two.

Cases of payment in installments of the power bill

The bill can be paid in installments if it falls into one of the following cases:

• The bill (actual, estimated or corrected) exceeds at least 150% the average amount of bills in the last 12 months (250% for non-domestic customers);
  
• The bill was issued after the suspension of the normal billing cycle and is at least 150% higher than the average bill amount for the last 12 months (250% for non-domestic customers);
  
• The billing periodicity provided for in Article 4 of the INTEGRATED TEXT ON BILLING OF THE SALES SERVICE FOR POWER AND NATURAL GAS (TIF) CUSTOMERS has not been respected;
  
• The bill contains consumption that are not states previously register for a breakdown to the counter (the failure of the meter must not have been caused by the Customer);
• The bill is the first issued after activation of the supply and is calculated on the basis of readings that exceed at least 150% the self-reading communicated by the Customer before billing or in the event of a complaint (250% for non-domestic customers).

Cases of gas bill installments
The bill can be paid in installments if it falls within one of the following cases:

• The bill (actual, estimated or corrected) exceeds, at least double, the amount of the highest bill issued in the last 12 months; in any case, the difference between the two bills must not be linked to the seasonal variation in consumption;
  
• The bill was issued after the suspension of the normal billing cycle and the amount is at least double the highest bill issued in the last 12 months; in any case, the difference must not be linked to the seasonal variation in consumption;
• The billing periodicity provided for in Article 4 of the INTEGRATED TEXT ON BILLING OF THE SALES SERVICE FOR POWER AND NATURAL GAS (TIF) CUSTOMERS has not been respected;
  
• The bill contains the consumptions that have not previously been recorded due to a meter failure (the meter failure must not have been caused by the Customer);
  
• The bill is the first issued after activation of the supply and is calculated on the basis of readings that exceed at least 150% the self-reading communicated by the Customer before billing or in the event of a complaint (250% for non-domestic customers ).
  

Also as required by the Budget Law, in the case of a bill issued from 1 January to 30 June 2022, unpaid and referring to supply for domestic use, it is possible to activate, by contacting our Customer Service, an installment plan for a maximum of 10 months with the amount of the first installment of 50% and the remaining 50 % divided into successive installments of constant amount.

[For more information on requesting installments go to question How can I pay my bill in installments? ]

If you benefit from the Social Bonus, as required by Resolution 584/2015/R/com, you can request to pay one or more bills in installments although they may not be listed among the cases cited above, as provided by the Authority (ARERA). You can make such a request even if you received a registered letter of formal notice or notice of suspension of the supply for non-payment of one or more bills.
In this case we ask you to pay a deposit (minimum 30%) and interest thereon. The bills also must not contain previous installment plans that are still in progress.
 
[For more information on the application of installments go to the question “How can I pay the bill in installments?” and “Will any interest be charged on the installment?”]

For customers in the free market, there are additional cases of installments than those required by the Authority (ARERA).
Discover online if your bill is payable in installments. Go to question: How can I pay the bill in installments?

You can pay your bills in installments directly online! Just log in to the Customer Area of ​​our site. After entering your credentials, access the Bills Archive and click on Request Installments. If you are not yet registered you can do it immediately, click here. Alternatively you can contact our Customer Service *.
 

* Further information: If your bill is domiciled you must contact our Customer Service.

Enter the installment request and choose the payment method that is most convenient for you! (Please note some payment methods may be excluded).

It is possible to debit the installments on subsequent bills. Just pay the consumption bills that you will receive which will also contain the amount of the installments you have requested.

If you prefer, you can request the payment notices that we will send you together with the confirmation letter of the installment plan. In the package you will find all the other payment methods you have available.
 

Click here to consult all the payment methods of our bills and to know how to pay without fees or commissions.

Yes, just request that the installments be debited on subsequent bills. Remember, you will have to block the automatic payment of the bill to be paid in installments by the deadline, avoiding it being paid in full; to do so you will need to contact your bank/Italian post office or the issuer of your credit card to suspend the payment with the reason: "Customer dispute".

For more information go to the question: How can I pay the installments?

If you have requested to pay with payment notices, you can download them online. Access the Bills archive of your Customers Area and click on Open, corresponding to the installment bill. You will see the details of the installments and you can print the installment plan and the payment notices.

Alternatively, you can contact our Customer Service and ask for a copy of the installment plan.

Click here to consult all how to pay our bills and how to pay without fees or commissions.

If you do not meet the deadline for the installments, your plan will be cancelled; in that case you will have to pay in one solution the residual amount plus any accrued interest.
Attention! Bills from a canceled repayment plan are no longer eligible for installments.