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Instalment payments and faq

When your bill is too high

Paying your bill in instalments
 

Would you like to defer payment of one or more bills and pay in comfortable instalments?
You can request instalment payments online.

  • access your private Customer's area (enter your user-id and password)
  • click on the 'Bill archive' button
  • select 'Request instalment payments'


Remember:

  • You can pay bills of up to EUR 5,000.00 online in instalments (for higher amounts you will need to contact our Customer Service)
  • You can only apply for an instalment payment plan if you have no other deferral requests in progress.
  • If you have credit, you can use it to offset the amounts owed and defer the remaining amount. In this case, you will need to contact our Customer Service.
  • You can also pay bills under a direct debit arrangement in instalments. In this case, before contacting our Customer Service you will need to block the automatic payment before the date on which the bill is due.
  • You can also pay bills that have a security deposit in instalments (in this case the rates will be net of the deposit, which will be paid in a lump sum).

You will receive confirmation of your request, together with the instalment plan and instructions for payment of the instalments.

Details

A repayment plan or instalment plan, allows you to split the payment of one or more bills into instalments.

The Authority for electricity, gas and water system (ARERA) establishes the characteristics of the pro-rated invoices.
If your bill is eligible for instalments according to the ARERA, in the section INFORMATION FOR CUSTOMERS, a message appears: Can I pay this bill in instalments? Yes, the bill can be paid in instalment.
The Authority determines that:

 

  • The amount to be paid in instalments must be greater than € 50.00
  • You can request the rescheduling of a bill within 10 days of its expiry
  • The instalments are not cumulative and, unless otherwise agreed, have the same normal billing cycle (for example, monthly, bi-monthly, etc.). In any case, the instalments cannot be less than two.

To learn about all cases of payments which can be broken up into instalments as provided by ARERA, click here.

(explore the section of electricity bill payment in Instalments/gas bill payment in instalments).

If you benefit from the Social Bonus, as required by Resolution 584/2015/R/com, you can request to pay one or more bills in instalments although they may not be listed among the cases cited above, as provided by the Authority (ARERA). You can make such a request even if you received a registered letter of formal notice or notice of suspension of the supply for non-payment of one or more bills.
In this case we ask you to pay a deposit (minimum 30%) and interest thereon. The bills also must not contain previous instalment plans that are still in progress.
 
[For more information on the application of instalments go to the question “How can I pay the bill in instalments?” and “Will any interest be charged on the instalment?”]

For customers in the free market, there are additional cases of instalments than those required by the Authority (ARERA).

Discover online if your bill is payable in instalments. Our question: How can I pay the bill in instalments?

The instalments incorporate two types of interest:
 

  • Default interest. This will apply to instalment payments of overdue invoices. Such interest shall be calculated from the due date of the bill until the activation date of the instalment plan (the rate is specified in the General Conditions of Supply).
  • Deferral Interest. This depends on the duration of the instalment plan. Such interest shall be calculated from the date of activation of the instalment plan up to the instalment due date; the longer the duration of the highest instalment plan will be the amount of accrued interest charged.

You can pay your bills in instalments on line! Just log in to the Customer Area of our site. After you enter your credentials, access the bills archive and click on request for instalments. If you have not registered, you can do so right away, click here.


Alternatively, you can contact our Customer Service Department*.


Enter the deferral request and choose the most convenient payment method for yourself! (Attention some of the payment may be excluded).
 
It is possible to make payment of subsequent bills in instalments. You just have to pay the consumption invoices you receive that contain the instalments you have requested.
If you prefer, you can request postal bulletins and we will send them with the confirmation letter of the instalment plan. In the package you'll find listed, all other payment methods that you have available.
 
Click here to see all modes of payment of our bills and bank details where you can pay for free.
 
Attention! The instalment plan does not suspend the regular issuance of new bills.

Yes, just ask for direct debit of instalments on subsequent bills. Remember, you will need to block the automatic payment of the bill by instalments before the deadline, avoiding it from being paid in full; to do this you will need to contact your bank/Italian Post Office or the issuer of your credit card to suspend payment accompanied by the description: "Customer Dispute."
 
For more information go to the question: “How can I pay the instalments?"

If you have requested to pay via bulletins, you can download them online. Log in to bill archives from your Customer Area and click on Open, for the pro-rated bill. You'll see the details of the instalment and you can print the instalment plan and post bulletins.
 
Alternatively, you can contact our Customer Service and ask for a copy of the instalment plan.
 
Click here to see all modes of payment of our bills and bank details where you can pay for free .

 

Yes, if the new bills can be paid in instalments as per the conditions provided by the Authority (ARERA); otherwise, you will have to pay off the existing plan by paying all the remaining instalments in advance.
 
[For more information go to questions: When can I pay electrical or gas energy bills in instalments? Are you a holder of Social Bonus for physical or economic discomfort? You are entitled to special discounts on the instalment plan.)


If you disregard the instalment due date, your plan will be cancelled; in which case you will have to pay the remaining amount plus any accrued interest in a lump sum.

Attention! Bills of a cancelled return plan are no longer eligible.