How can I get a fiber optic connection and what are the steps to follow to activate the service?

With so many devices connected at all hours in our homes, it has become necessary to ensure a smooth digital experience available in near real-time to carry out normal everyday activities: from sharing files for work, to free time, to watch a movie in streaming in HD or play online. 

With optical fiber technology, a type of data transmission is used that uses light to transmit digital signals over long distances. It is capable of providing high transmission speed with unmatched stability and reliability; therefore, it is currently considered the most advanced technology for domestic users. 

To get a fiber optic connection,  first check the type of coverage offered and subscribe to one of the offers available for Enel fiber in your area, with no activation cost and with free loan modem for the entire duration of the offer.

You have the option of surfing with FTTH technology (fiber to the home) or with FTTC technology (fiber to the cabinet) depending on the coverage available in your area. Manage your supply with simplicity and the advantages of the services offered through the Customer Area and the Enel Energia App.

 

Enel Energia Fiber Offers

The offers of Fibra di Enel Energia are available both for those who do not have an active domestic supply contract with Enel Energia for both residential customers who have an active electricity or natural gas supply contract with Enel Energia for the free market for domestic use. It is also possible to choose to join the offer Fibra Net Neutrality, using a proprietary modem. In any case, it will always be possible to subscribe to one of the Enel Energia Fiber offers if you come from another internet provider.

Depending on the technology available in your area, it will be possible to join the Enel Fibra offer in FTTH (fiber to the home) technology up to 1 Gbps in download and 300 Mbps in upload or the Enel Naviga Smart offer, using FTTC (fiber to the cabinet) technology up to 300 Mbps download and 20 Mbps upload.

How to activate an Enel Energia Fiber offer

To activate one of the available offers, simply visit the section of the enel.it website dedicated to Enel Fiber Energia and select one of the items: "You are already an Enel Energia customer" or "If you are not already an Enel Energia customer”. Simply enter the address where to activate the supply to find out what type of fiber optic technology is available in your area. 

Details on the actual available speed achieved at the address will appear, together with the responses to the frequently asked questions. If the Enel Energia Fiber is available in your area, you can continue with the simple process of joining the service and signing the contract, with the possibility of downloading all the necessary documents. 

Once the membership request has been verified, we will take care of all the necessary steps, such as sending the specialized technician who will carry out the small interventions necessary to allow the activation of the service. Once the activation procedure has been completed, simply connect the modem that will be sent to the address requested during the subscription phase to start browsing with the Enel Energia Fiber!

Check fiber coverage

Check coverage and in a few simple steps find out if your home is reached by Enel Energia's fibre

If you are already an Enel Energia customer, you can take advantage of a discounted fee for the entire duration of the offer, while if you are not already a customer, you can start discovering the advantages and services designed for you: the discount coupons and WOW! points from the completely free loyalty program ENELPREMIA WOW!, the online management of Enel Energia App and a complete portal of Assistance for your Fiber

Don't miss the opportunity to surf at maximum speed, join the Enel Fiber Energy!

Internet for your home

Navigate with Enel Energia fiber

Discover Enel Fibra FTTH, the stable and fast integrated connection that brings you closer to the world and to people

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Enel Fibra

Navigate with the simplicity of Enel Energia's ultra-fast FTTH fiber up to 1 Gigabit/s download

Free activation
WiFi modem 6 included

Offer subject to technical speed and geographical limitations. The indicated navigation speed (FTTH) is to be considered as maximum. Check the coverage in the following steps to find out the fiber (FTTH and FTTC) from which your home is reached. The offer does not include Voice Service with consequent possible loss of the landline telephone number in the event of migration of the internet connection.