There is no activation cost, neither for installing the line at your home nor for the delivery and use of the WiFi modem, which we provide you on loan for free.

You can pay your bills via:

• direct debit on an Italian or foreign bank account in the SEPA area (SDD), postal account (SDD), payment card with PAN (16-digit code) managed by the Visa, MasterCard, Maestro, American Express circuits issued in Italy and throughout the SEPA area, PayPal account;
• pagoPa payment notice, either online with the IO app or via your bank's App/website or other pagoPA-enabled channels; both at banks, ATMs, betting shops, post offices, supermarkets and all authorized shops. Using pagoPA you will not have to send any receipt;
• Customer Area on the enel.it website and App by Enel Energia.

For more details, visit the dedicated page.

In most cases, activation of the line requires the intervention of a technician directly to your home, by appointment. Where possible, pre-existing systems will be used and, if these are not suitable, the technician could inform you of the need for any adjustment work that will not be carried out by the technician himself, but will be at your expense. In the event that the intervention of a technician is not necessary, we will notify you by email that the line has been activated. You can then connect the modem and start using the service.

Generally, the duration of the intervention of the technician is equal to about two hours from his arrival. Subsequently, by following the simple instructions, you can connect the modem that Enel Energia has sent directly to your home and you can start using the internet connection service.