Two variables mainly influence your bill: volumes and price.
Volumes: their value is reflected in all the invoiced items:
- energy/natural gas expenditure - the volumes are multiplied by the price of your offer
- expenditure for transport and management, expenditure for system costs, and taxes and VAT - these are multiplied by the management costs set by the regulations that do not depend on Enel Energia
You can find the billed volumes on the second page of your bill summary, under the heading: "Billing consumption and reading details". You can also find out the details regarding your billed consumption by accessing the My Energy section of the Customer Area.
Price: this is what you choose directly during the signing of the contract and is only reflected on the component of energy/natural gas costs. To find out the price of your offer, go to the bill details and find the unit price under the section Energy/Natural Gas Costs. You can also find out details of the amounts invoiced by accessing the My Energy section of the Customer Area.
Only for GAS supply
Estimated reading versus actual reading.
If your bill shows values that are different from those you normally receive, the difference could be caused by not having undertaken an actual reading. Until we receive an actual reading, we will continue to estimate your consumption. Upon receipt of an actual reading, we will perform a recalculation of the previous invoices, which could result in an increase in the billed amount. To ensure consistency in the amounts billed, remember to communicate the self-reading of your meter to us.
You can find the details of the readings used for the calculation of the bill on the second page of the bill summary, under the heading "Readings/Consumption Details".
By regularly communicating the reading, if your metre is not periodically read by the distributor, the consumption profile will always be updated. In this way, even in the absence of an actual reading of the distributor, the bill will always be in line with your actual consumption.
For more information on self-reading, click here.
Even if the consumption billed is zero, there are expenses related to fixed costs that are incurred (plus the system costs and metre management).
You can find your annual consumption on the second page of your bill summary.
If you have paid via the Lottomatica Servizi - Sisal Pay - authorised Coop points of sale - Cbill - CityPostePayment - Paytipper - or the Enel Energia website and App, you will not have to send any receipt. We will register your payment automatically! If you have chosen a different payment method, and have already received a registered letter/email of warning - a notice of the suspension of your supply - immediately check the payment status in the Bills and Payments section of the Customer Area.
The Bill 2.0 is a revamp of the old format, now in a simpler, more streamlined format so as to make everything clearer, more modern and understandable. It is divided into a Bill Summary and detailed elements, to have an overall idea or to further elaborate. Remember: you will find the detail bill directly in the Customer Area.
Would you like more information? Learn all about the Bill 2.0.