Contact us by email

If you are an Enel Energia customer you can write to us using the form.

If you are an investor, contact us via email at: investor.relation@enel.com.

If you are a journalist find the right person to contact in the media section.

If you are a supplier consult our Global Procurement. 

For all other information on the Enel Group in Italy, write to: webmaster@enel.com.

Contact us by phone

Enter the Enel Energia world and receive all the information you need by calling the toll-free number +39 800 900 860.

Our customer service is available from 7:00am to 10:00pm every day from Monday to Sunday (excluding national holidays). The number is free, even from mobile phones.

If you are a journalist find the right person to contact in the media section.

Contact us by fax

Electricity information: +39 800 046 311

Gas information: +39 800 997 736

To confirm an electricity or gas payment: +39 800 903 727

If your energy cuts out (or for disconnection information): +39 800 066 386

For any other services: +39 0864 303 117

To send a fax from abroad: +39 0232981107 (the cost of the fax is charged to you at your telephone company's rates. You must check that you are able to receive/send internationally).

Follow Enel Energia's social profiles

To contact us for assistance and reports on Twitter click here, Enel Energia Customer Service is available from Monday to Sunday (9am to 9pm).

To keep up to date with consumption, smart mobility and innovations, follow the official Twitter profile by clicking here.

To contact us on Facebook click here.

To see videos of the Enel Energia you can visit our YouTube channel.

To visit our Instagram profile, click here.

Also discover @EnelEnergiaBot, the new simple and fast way to autonomously:

• Take meter readings
• Check your bill payment status
• Check contract activation status
• Search for the Enel Point closest to you
• Register for BollettaWeb
• Update your contact details
  

To use the service, just download Telegram to your smartphone and register with the chatbot @EnelEnergiaBot.

Follow the social profiles of the Enel Group in Italy

We are on Twitter and Facebook.
To see videos of the Enel Group you can visit our YouTube channel.
To find out about the latest job positions or keep up to date with the Enel world, visit our LinkedIn profile.

Other contacts

Go to the Enel Point closest to you. Click here to see our locations.

To communicate with our partnering negotiating body, consult this website.

To present a sponsorship project consult the platform.

For information on the unavailability of electricity generation plants, see the Remit page.