Connect with us

Contact us by email

If you are an Enel Energia customer you can write to us using the form.

If you are an investor, contact us via email at: investor.relation@enel.com.

If you are a journalist find the right person to contact in the media section.

If you are a supplier consult our Global Procurement. 

Contact us by phone

You can receive all the information you want and enter the Enel Energia world by calling the toll-free number 800900860 from Italy or + 39 0664511012 from abroad, for a fee at the cost applied by your telephone operator.

You can also use the Pedius app, which thanks to speech recognition and synthesis technologies allows deaf people to make calls. The app can be downloaded for free, read how it works.

Our customer service is available from 7:00am to 10:00pm every day from Monday to Sunday (excluding national holidays). The number is free, even from mobile phones.

If you are a journalist find the right person to contact in the media section.

Contact us through digital channels

If you are an Enel Energia customer and you have created your Single Profile , you can contact us through our digital channels.

With the Single Profile you have a whole new way to access digital services available on the Enel Energia website, on the App and on the of the other companies of the Enel Group.

Once registered with your Unique Profile and logged in, you can contact us via:

• Customer Area: through our Chat dedicated;
• App: through our dedicated Chat.

You have not yet created your Single Profile and you need more information? Click here.

Follow Enel Energia's social profiles

To contact us for assistance and reports on Twitter click here, Enel Energia Customer Service is available from Monday to Sunday (9am to 9pm).

To keep up to date with consumption, smart mobility and innovations, follow the official Twitter profile by clicking here.

To contact us on Facebook click here.

To see videos of the Enel Energia you can visit our YouTube channel.

To visit our Instagram profile, click here.

Also discover @EnelEnergiaBot, the new simple and fast way to autonomously:

• Take meter readings
• Check your bill payment status
• Check contract activation status
• Search for the Spazio Enel closest to you
• Register for BollettaWeb
• Update your contact details
  

To use the service, just download Telegram to your smartphone and register with the chatbot @EnelEnergiaBot.

Follow the social profiles of the Enel Group in Italy

We are on Twitter, Facebook and Instagram.

To see videos of the Enel Group you can visit our YouTube channel.
To find out about the latest job positions or keep up to date with the Enel world, visit our LinkedIn profile.

Other contacts

To find the Spazio Enel closest to you. Click here and discover all our offices.. 

To send a payment receipt. Click here.

To communicate with our partnering negotiating body, consult this website.

To present a sponsorship project consult the platform.

For information on the unavailability of electricity generation plants, see the Remit page.