You can adhere to Enel Energia PLACET Fissa Gas Business offer according to the procedures outlined in the General Supply Conditions (“CGF") and in the Technical and Financial Conditions (“CTE") included in section DOCUMENTS.

The contract can be concluded via the website www.enel.it, by calling the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator, or via the physical sales channels (Spazio Enel, Spazio Enel Partner, Agencies, Smart Agent).

The effectiveness of the Contract is subject to a verification by Enel Energia, based on the parameters indicated in the CGF, to be performed during the contracting phase and, in any case, within 60 days from the date of conclusion of the contract

Signing up to the offer is easy and immediate – the only document you need is your identity card. Make sure it's valid and choose your preferred way to provide a copy:
 

• directly by email to the email address allegati@enel.com;
• by One2One email, in direct contact with the consultant;
• via your private area, in the "Upload documents" section.
   

To complete the activation process, just enter the following information about your company:
 

• Full name of the contact person and their tax code;
• phone;
• email;
• VAT number;
• legal form of the company;
• business name;
• the POD code (for the electricity supply) or PDR code (for the natural gas supply). Alternatively, you can enter the 9-digit Customer Code found on the counter display or on the previous account holder's bills;
• the IBAN, if you want to debit the bill to your bank account.
   

If you need help, you can contact one of our operators via chat and get all the information you need.

The price structure of Enel Energia PLACET Fissa Gas Business offer, defined by ARERA, encompasses one fixed rate expressed in PDR/year and one energy rate expressed in Euro/Smc (therefore proportional to the volumes consumed). The energy rate is at fixed price, indexed to the performance of wholesale markets (to the TTF for natural gas).

Enel Energia PLACET Fissa Gas Business offer only concern the supply of gas and cannot include additional services

Enel Energia PLACET Fissa Gas Business offer provides for electronic invoicing. By activating the BollettaWeb service, the electronic invoice will be submitted directly to the email address provided. Upon express request, however, you may also receive a print invoice via ordinary mail without additional costs.

The invoice will be sent with the frequency indicated in the CGF according to the type of supply.

If you accept electronic invoicing and provide for payment via an automatic debit ("SDD Procedure"), you will be entitled to a discount as provided for by the CGF

You choose how to pay your bill and change the payment method whenever you want.
You can pay via:

Direct Debit
A quick way to keep your payments under control is direct debit. The debit date corresponds to the day on which the bill expires. Your bill arrives about 15 days before the due date, so you have plenty of time to check it.

PagoPA payment notice (for the list of payment channels click here)

• without online commissions on pay.enelx.com and from the Enel X Pay App or locally with a commission of € 1.30 at the physical channels referable to Enel Energia (enabled Spazio Enel) and at the physical points of the Enel X Pay network 
• online with the IO app or via the website / app of your bank or other pagoPA-enabled channels
  
• on the territory in the bank, at the ATM, in the receivers, in all post offices, at the supermarket and in all authorized physical points.
  

We confirm that by using one of these channels you will not have to send any receipts! We will automatically register your payment.

Web and App

From the Enel Energia portal, by registering in the Customer Area, using your credit card or your Enel X Pay account, BancomatPay, PayPal, MyBank, pagoPA or from the Enel Energia APP using your credit card, the your PayPal account, pagoPA.

For more details on how to pay the bill, consult the dedicated section of our site.

You may withdraw without charges at any time to change the Supplier.

The incoming Supplier will communicate the withdrawal in accordance with the procedures and timescales defined by the regulations in force and indicated in the CGF. Enel Energia shall continue to apply the same economic and contractual conditions in progress should there be a delay in the activation of the supply by the new Supplier

Suppliers must comply with precise levels of quality towards their customers; otherwise, they shall pay the compensation amounts set out in Annex A to ARERA Resolution no. 413/2016 / R / com (hereinafter "TIQV"). 

Furthermore, all sales companies shall observe specific rules of conduct in compliance with the provisions of the Business Code of Conduct (Resolution 104/2010 and subsequent amendments). For more information on the Business Code of Conduct, and more generally on the rights of the Customer, you can visit the website www.arera.it or call the toll-free number 800 166 654

To resolve any disputes with the Supplier regarding the Supply Contract, the Customer may avail of the following out-of-court dispute resolution procedures:

• the conciliation procedure provided by the Energy Customer Conciliation Service, managed by the Single Buyer on behalf of the Authority. The methods of access to the Service, the terms and the operation of the procedure can be consulted on the website https://www.arera.it/it/consumatori/conciliazione.htm. This procedure is free of charge;
• the Joint Negotiation procedure established between the Supplier and the Consumer Associations of the National Council of Consumers and adhering Users. The methods of access to the joint negotiation procedure and its terms and methods of operation are available on the website https://www.pariteticaenel-associazioni.it. This procedure is free of charge;
• the Civil Mediation procedure at the Mediation Bodies registered in the list of ADR Bodies of the Authority, and in the Chambers of Commerce adhering to the Convention signed by the Authority with Unioncamere. 

The list of Mediation Bodies registered in the ADR list of the Authority and the Chambers of Commerce adhering the Convention, where it is possible to conduct the attempt at conciliation, can also be consulted on the website http://www.autorita.energia.it/it/consumatori/conciliazione.htm.

Both procedures can only be activated following a complaint to the Supplier and failure of the latter to respond or should the Customer consider the received response to be unsatisfactory.

All information relating to procedures for out-of-court dispute resolution is also available on the website www.enel.it

The price structure of PLACET offers, defined by ARERA, is divided into a fixed quota (Pfix), expressed in Euro/PDR/year, and a gas raw material quota (Pvol), expressed in Euro/Smc (therefore proportional to the volumes consumed), which is at a fixed price.

In particular, the Pfix will be equal to [qvd_enel] €/PDR/year (excluding VAT and taxes) to be paid on a monthly basis while the Pvol will be equal to 0,4600 €/Smc (excluding VAT and taxes).

The price of the gas raw material component (Pvol) represents approximately 75% of the total gas expenditure (excluding VAT and taxes) of a non-domestic customer with annual consumption of 5000 Smc.

For more details on billing percentages click here.

For a complete review of all relevant contractual documentation, please refer to the section DOCUMENTS.

For information you can also contact the toll-free number of Enel Energia 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator. Our customer service is available from 7:00am to 10:00pm every day, from Monday to Sunday (excluding national holidays)

The security deposit, which will be refunded to you in the last balance bill, is calculated based on the number of cubic meters.

If you want more information on the amounts charged as a security deposit, click here.

Should you withdraw from the contract, the refund of the deposit is added to the statutory interest rate.