ENEL ONE

ENEL ONE is the offer dedicated to residential end customers (natural persons) owners of sites for domestic use with the supply of low voltage electricity and contractual power not exceeding 15 kW, equipped with a second generation electronic meter (2G meter) and able to detect and make available measurement data based on curves with quarter-hour detail. You can join ENEL ONE if you come from another supplier, if you want to activate a deactivated meter (take over) or register the supply of another person in your name (transfer).

The offer includes, among the membership requirements, bank domiciliation (SDD procedure). The billing of the offer is monthly.

The monthly fee envisaged by each individual plan includes the cost items relating to: Expenditure for Energy Matter, Expenditure for System Charges, Expenditure for Transportation Service and Meter Management, VAT and taxes.

The change of the ENEL ONE offer plan can be requested:

• through the My Enel customer area;
  
• through the Enel Energia App;
  
• using Enel Energia's skill for Alexa, Amazon's voice assistant
   

You can change your plan whenever you want, thanks to the free plan change feature, which is activated within 10 days of activation of the supply (The availability of the plan change feature will be notified to you via e-mail/SMS). Find out here the details.

The change of the plan within the ENEL ONE offer has no cost.

Direct debit is called SDD (SEPA Direct-Debit) or domiciliation and is the payment method that allows you to automatically debit the amounts of your bills directly to your current account. It is the only payment method provided by the ENEL ONE offer. The domiciliation is a safe service: you will have the possibility to verify the correctness of the shopping, through digital receipts, before they are charged.

The digital receipt has no cost and is sent to you monthly to the e-mail address you indicated. It is also visible within the Enel Energia App and in your Customer Area, so you always have it at your disposal and without the risk of loss. A clear monthly summary that shows the costs related to the chosen plan, the consumptions made and the updated balance of the E-BOX. There may also be other cost items inside, including the TV fee or any extraordinary costs. It has no tax value and does not replace the bill. In fact, by joining ENEL ONE, you renounce sending the bill which remains available in your private area of ​​the Revenue Agency website together with the invoice valid for tax purposes and you can always request a copy from Enel Energia.

E-BOX is your digital saver that you can control through the App or Customer Area. When you consume less or more than the plan you have chosen, your savings or any extra kWh consumed are economically enhanced and stored in the E-BOX. The content of your E-BOX is monetized by crediting or debiting the bill at the end of each contractual year, or upon reaching a positive or negative amount of at least € 45. The monetization of the E-Box will also take place in the event of withdrawal, supply termination or offer change.

The E-BOX is updated monthly, at the time the receipt is issued. In the case of estimated measurements, a subsequent recalculation will be made as soon as the actual measurements are available. It is possible to monitor it via the App, in your Customer Area or through the Enel Energia skill for Alexa.

Consumption higher or lower than the plan you have chosen will be economically valued within E-BOX, the saver, and monetized, with credit or debit in the bill, at the end of each contractual year upon reaching a positive or negative amount equal to at least €45, in case of withdrawal, cessation of supply or offer change. You can monitor E-BOX from your smartphone or computer and change plans whenever you want, if the plan subscribed is not in line with your needs.

It is a second generation smart meter that records and updates the consumption of kilowatt hours (kWh) every 15 minutes, helping you to better manage your consumption. The operation of the second generation electronic meter is simple: by clicking on the reading button on the meter, some useful information on the supply will appear on the screen in sequence, such as your customer code, the current time slot, the power used and much more. The ENEL ONE offer is available only for supplies equipped with a second generation remote-controlled electricity meter (2G meter) and able to detect and make available measurement data based on curves with quarter-time detail. To find out if you qualify to join, click on VERIFY AND JOIN.

Our Skill for Alexa devices, Amazon's voice assistant, can provide you with valuable support for managing your supplies. By enabling the skill you can log in with your credentials and ask for information on the status of payments or the activation status of your contract. You can also interact with your ENEL ONE offer, for example by asking Alexa to change the plan.

Enable the Enel Energia skill and ask Alexa 'what is included in my subscription?' Or 'what plans are available?': she will provide you with all the useful answers. Alexa can also give you information on the balance of your E-BOX and the progress of your consumption. Plus you can ask her to change plans for you!

The €20 welcome bonus is reserved for all customers who subscribe to the ENEL ONE offer by going through another supplier and is recognized in the invoice for the first month of supply. The bonus, including VAT and taxes, will reduce the total to pay of the invoice.