Ore Free

This offer is intended for customers who own a site for household use, a low voltage Electricity supply and a contract demand not exceeding 15 kW. They should have a second-generation electronic meter with remote reading (2G meter), i.e. capable of reading and making available measurement data based on details per each fifteen minutes. The offer is reserved to whom switches from another provider, whom that wants to activate a deactivated meter (takeover) or those whom want to register on their behalf the supply of another person (transfer).
Click on CHECK AND SUBSCRIBE to see if you have all requirements to take advantage of this offer.

Subscribing is very simple, just make sure you have the following on hand:

• your tax code;
• the POD code (for the electricity supply) or the PDR code (for the natural gas supply). Alternatively, you can enter the 9-digit customer code that you find on the display of the meter or on the bills of the previous holder of the supply;
• you meter reading;
• your IBAN, if you would like to charge the bill to your bank account.

You will receive the contract kit via your preferred channel (by mail or by post).

In case of a first activation or a takeover to complete the activation, you must send us:

• the attached forms, correctly completed;
• a copy of a valid identity document.

You can control the progress of your activation under "Your documents" in your Reserved Area. If you need help, please contact one of our operators via chat and get all the information you need.

You can take advantage of the free time slot change, at the latest within 10 days from the activation of the supply. The availability of the exchange functionality will be notified via e-mail/SMS communication. It is possible to change the selected time slot (or the pre-set slot) free of charge at any time of the day and up to 15 minutes before the starting time of the aforementioned slot, through the Enel Energia APP and the Private Area of ​​the enel.it website.

The price indicated refers to the energy component and represents approximately 34% of the total electricity expenditure (excluding VAT and taxes) of a typical resident domestic customer with:

• 3 kW of power input
  
• an annual consumption equal to 2700 kWh
   

 The costs for dispatching, transport service, meter management, system charges and marketing costs are excluded from this price, which are applied to the extent defined by ARERA and regularly amended and updated.

The fee calculation is performed based on what is indicated in Art. 6 of the General Supply Conditions.  In particular, the data made available by the provider allow the calculation of periodic consumption through time slot data (totalisers), as well as of the amount the Free Hours discount using the daily consumption curves. In the event, actual data are lacking, what indicated previously will be calculated based on estimated consumption. This will then be recalculated once actual consumption data become available.

It is the daily time slot (3 consecutive hours) during which the energy component price, applied also to grid losses, is 100% discounted and, therefore, corresponds to 0 €/kWh, excluding VAT and taxes. Choose your favourite time slot while subscribing: you can change it whenever you like once the supply has been activated!

There’s no fixed number of times for changing the time slot: you can change it at any time, up to 15 minutes before the time slot is about to start (e.g.: if today, the set time slot is from 2.00 p.m. to 5.00 p.m., then you can change the time slot at the latest by 1.45 p.m.).

Besides managing and changing the free hours’ time slot, you can also easily monitor your energy consumption looking at the graph with your daily trend and time detail. You can also keep your daily expenses for the energy component under control. Exclusively for whom subscribes to the new offer.

If you have another provider, switching to the Ore Free offer is very simple. All you need to know is that:

• activation is free;
• there's no need to work on the systems or meter;
• the change will become effective after 2 - 3 months, the time required for the checks set forth by legislation.

Switching from your old provider Enel Energia is simple and free of charge.

Choose how to receive your bill. There are two options available: Bolletta Web or Printed Bill.
 
Bolletta Web: get the bill free to your email address. You will receive an email to confirm your email address to receive your bills.

You will receive your first bill one month after activation (Bolletta Web or Printed Bill). And then subsequent bills are every two months.

Choose how to pay your bill and change payment method when you want.
You can pay through:  

• Postal account and credit card
  If you select payment by postal giro when applying, you can also pay individual bills by credit card through our Customer Area, or from any authorised Sisal and Lottomatica outlets.
  
  
• PayPal
  With PayPal you can pay your bill easily and safely directly via Enel Energia Customer Area. You can issue the payment at any time from your PC, smartphone or tablet. Your data are safe, they won’t be disclosed to third parties and are protected by PayPal servers.
  
  
• Direct debit from your bank account
  A quick way to have your payments always under control is the direct debit from your Bank  account : you care for the environment and no paper invoices are sent. The debit date corresponds to the bill due date. You will receive the bill approximately 15 days before its due date, so that you have all the time to check it.

You can withdraw from the contract with Enel Energia, at any time and without charge, by choosing a new Supplier who will exercise the withdrawal on your behalf and in your name, on the conclusion of the new contract. You can find more information in the General Supply Conditions.

Send a request within 14 days after signing the contract by registered mail and use the following contact methods:

• online on this site questo sito
• e-mail: allegati.enelenergia@enel.com
• phone: the toll-free number 800900860 from Italy or +39 0664511012 from abroad, for a fee at the cost applied by your telephone operator.
• fax: 800046311
• Mail: Enel Energia S.p.A. C.P. 8080 – 85100 Potenza