Complaint Form

The POD (Point of Delivery) is the identification code of the electricity supply and is used to identify the energy withdrawal point throughout the national territory. The POD:

• always starts with IT
• is an alphanumeric code consisting of 14 characters
• it could be 15 characters long, but just consider the first 14
• it does not change even if you change your electricity supplier

If the supply has already been active, you will find it on your bill.

The PDR (Redelivery Point) is the code that identifies the gas supply. The PDR:

• it consists of 14 numeric characters
• it does not change even if you change gas supplier

If the supply has already been activated, you will find it on your bill.

The Serial Number is the unique code that identifies the counter. Generally composed of 6-8 digits, it is always marked on the counter in the plate data

EnelTel is a specific numeric code that identifies the counter that the distributor has installed. Generally 8-9 digits, it is displayed on the measuring device display under "Customer Number”.