The PUN (italian acronym for Single National Price) is the reference price of electricity purchased on the Italian Power Exchange market. The PUN represents the average value of the cost of electricity for each hour and for each day on a national basis. The national figure is an average that takes into account the prices formed in the different areas of Italy and at different times of the day. Knowing the value of the PUN is easy, just access the website of the Energy Market Manager (GME) in the section "summary monthly”.

For more information, see the page dedicated to the PUN.

You can join Enel Flex Control Luce if you want to switch to Enel Energia from another power supplier or if you want to transfer with a change of supplier. In the event of a transfer with a change of supplier, you can take up the offer, free of charge, by contacting one of our operators via the live chat dedicated to our services.

If you come from another supplier, the step to join Enel Flex Control Luce is very simple. Just know that:

• there are no costs for activating the offer;
• no interventions on the systems or on the meter are necessary;
• the change will take place no later than the first day of the third month following the one in which the contract is concluded.

To request Enel Flex Control Luce you only need:

• a bill;
• your tax code.

You decide how to receive the bill. You have two options: online or paper bill.

With Bolletta Web you receive bills in digital format directly in your inbox. Make your contribution to the environment by reducing the use of paper.
 

For the methods of issuing the invoice valid for tax purposes and the related delivery methods, please refer to the art. 14 of the CGF.

You choose how to pay your bill and change the payment method whenever you want.
You can pay via:

Direct Debit
Direct debit is the fastest way to always have your payments under control.
You receive the bill 15 days before the due date to check that the amount is correct and the payment takes place on the due day automatically.
The real advantage is that you don't pay a security deposit. Furthermore, the previous supplier will refund your old security deposit if you had paid it.
You avoid queues at the counters and you don't have to remember deadlines.

PagoPA payment notice (go to the list of payment channels)

• online with the IO app or via the website / app of your bank or other pagoPA-enabled channels;
• over the territory at the physical channels referable to Enel Energia (enabled Spazio Enel);
• on the territory in the bank, at the ATM, in the receivers, in all post offices, at the supermarket and in all authorized physical points.
  

We confirm that by using one of these channels you will not have to send any receipts! We will automatically register your payment.

Web and App

From the Enel Energia portal, by registering in the Customer Area, using pagoPA, your credit card, BancomatPay, PayPal, MyBank, or from the Enel Energia APP using pagoPA, your credit card, the your PayPal account.

For more details on how to pay the bill, consult the dedicated section of our site.

The offer includes a price made up of

• The energy component (PUN + α) where : 
  • PUN is  equal to the Single National Price differentiated on the Hourly bands, indicated below, defined on a monthly basis which corresponds to the monthly arithmetic average final values ​​of the PUN, expressed in Euro/kWh , as determined by the Energy Markets Operator (GME) and published on GME's website and which will be increased by the grid losses applied as defined, published and updated by ARERA.
    
    The price of the energy component is differentiated for the following bands:
    
    F1 Peak: 8.00-19.00 from Monday to Friday, excluding national holidays
    F2 Peak: 07.00-8.00 and 19.00-23.00 from Monday to Friday, Saturday 07.00-23.00, excluding national holidays
    F3 Peak: 11.00pm-7.00am from Monday to Saturday, Sunday and national holidays
    
    For further information on the methods of processing the measurements of the withdrawal points, please refer to the Technical and Economic Conditions.
    
    
  • consumption contribution (α), excluding VAT and taxes and inclusive of network losses, blocked for the first 12 months which will be added to the price of the energy component (equal to the PUN) as described above and which is representative of the costs for the purchase of raw materials not covered by the PUN. Grid losses will be applied as defined, published and updated by ARERA;
    
    

• A marketing and sales fee (also called CCV luce) equal to [pcv_enel] €/POD/year, excluding VAT and taxes, to be paid on a monthly basis. This fee is fixed for 12 months starting from the date of activation of the supply.

The price of the energy component (PUN + α), excluding VAT and taxes, represents approximately 48% of the total expenditure for electricity (excluding VAT and taxes) of a customer domestic resident type with:

• 3 kW committed power
• annual consumption equal to 2000 kWh

The remaining expense components, dispatching fee, fee to cover the net cost of supplying capacity, an imbalance component equal to 2% of the Single National Price (PUN), dispatching component (DISP BT), costs for the transport service and meter management, system charges) are applied as defined, published and periodically updated by ARERA and as indicated in the Technical Economic Conditions of the offer (CTE). Upon expiry of the validity period of the aforementioned fees, Enel Energia will be able to communicate the new values ​​of the same. This communication will be sent according to the methods and timing established by the art. 7.2. of CGFs.

For more details see the percentages of expense in your bill.

The security deposit, which will be refunded to you in the last balance bill, is calculated on the basis of the power of your meter. In particular, a unit amount of € 5,16/kW will be applied.
Check for more information on the amounts charged as a security deposit.

If you were to withdraw from the contract, the refund of the deposit is added to the statutory interest rate.

You can terminate your Enel Energia contract at any time for free by registered post or certified e-mail.

You can also cancel your request for activation by the supplier by registered mail, at no cost, within 14 days from the conclusion of the contract.

For more information, read our Current General Terms and Conditions of Supply.

You can exercise the right to change your mind, before activation without providing reasons and without additional charges, within fourteen days from the conclusion of the contract, this period is extended to thirty days for contracts concluded through agents or agencies.

To request the application of the right of withdrawal, you can send the relevant form, which you will find attached to the contract, to one of our contact channels. Only for the supply of power and/or gas you can do so through a simple registered phone call to our toll-free number 800 900 860.

If, when signing the contract, you choose to activate the supply early, the activation times may be reduced and it will no longer be possible to exercise the right to change your mind once the relevant supply has been started or once that the new conditions envisaged by the new contract will have been applied (in the event of a product change with Enel Energia).

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