Levels of Commercial Quality

Enel Energia's commercial quality levels

The standards

With Resolution 413/2016/R/com, the Authority for Electricity, Gas and the Water System (ARERA) introduced commercial quality standards for electricity and gas suppliers. Under Article 37, all supply companies have to publish the following on their websites:


  • the commercial quality levels to be maintained;
  • the automatic compensation specified in the event of failure to comply with the quality levels;
  • the results for the previous year.

To see the commercial quality levels, the disclosure requirements on compensation for non-compliance with the notification of default and disconnection procedure, and Enel Energia's results for 2023, go to the documents section.