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Complaints forms

Before submitting a complaint, access the Interactive Guide, where you can find the answer to your every need on your own.

START THE GUIDE

If you decide to send a complaint or a report, download and fill out the PDF form relating to the type of supply (Power and/or Gas, Fiber). After completing the form, you can upload it online yourself.

Power and Gas
Fiber

Alternatively, you can send it by mail to: Enel Energia S.p.A. – PO Box 8080 – 85100 (PZ).

If you do not wish to use our PDF forms, you can send us your report complete with all the required information:

  • name and surname;
  • supply address;
  • email address or contact address (if different from the supply address) where you wish to receive a response;
  • telephone number;
  • the type of service that is the subject of the complaint (e.g., electricity, gas);
  • the POD code (for power supply) or the PDR code, (for gas supply), or  Your Customer Number;
  • A brief description of the report;
  • If the report concerns invoiced amounts and/or a billing adjustment, it is essential to also indicate the self-reading and the date you performed it.
Reports and complaints form Power and Gas

Reports and complaints form Power and Gas

PDF 196.4 KB Download


To send a complaint or a report, download and fill in the form in pdf format relating to the type of supply. After completing the form, you can submit it by uploading it online*.

If you decide to submit a complaint or a report without using our forms in pdf format, before proceeding with sending the communication, make sure you have indicated all the mandatory data come: 

  • name and surname
  • delivery address
  • delivery address(if different from the delivery address) or e-mail where you wish to receive our reply
  • telephone number
  • The type of service object of the complaint (e.g. fiber)
  • a brief description of the report
Reports and complaints form Fiber

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