SOS Power and Gas
Is there a power or gas outage?
Select the type of supply where you're experiencing the issue
This service, open to everyone, provides you with the emergency contact number for the electricity or gas distributor to report a fault or request information.
Additionally, in case of a power outage, you’ll immediately receive information about any widespread faults or scheduled interruptions affecting your supply, and be guided by interactive support to check for possible issues with your system.
*WHO IS THE DISTRIBUTOR: In Italy, there are several distributors regulated by ARERA according to geographical areas. Through the management of medium and low voltage electricity distribution networks and city gas networks, the distributor is responsible for delivery and transportation.
They also handle meter reading, as they own the meters. The distributor is also the party responsible for intervening in case of faults on the networks under their jurisdiction, meter issues, or for connecting a new supply.
FAQ
- There is an issue with your electricity supply, which may be due to:
Too many appliances used at the same time
A fault in your electrical system
Disconnection due to non-payment
Scheduled maintenance by the distributor in your area affecting the supply
A widespread fault in the power grid in your area affecting the supply
- Faults on the national electricity transmission grid
- Faults on the electricity distribution network
Check with the help of this service if your system is affected by a fault.
If at the end of the procedure the fault is found to be the responsibility of the distributor*, we will provide you with their number so you can report it.
*WHO IS THE DISTRIBUTOR: In Italy, there are several distributors regulated by ARERA based on geographic areas. By managing the electricity distribution networks (medium and low voltage) and gas through urban networks, the distributor is responsible for delivery and transportation.
They also handle meter readings, as they own the meters. The distributor is also responsible for intervening in case of faults on networks under their jurisdiction, meter issues, or for connecting new supply services.
The Regulatory Authority for Energy, Networks and Environment provides compensation for certain situations. Check the cases and conditions on the ARERA website at www.arera.it.
This service provides you with the toll-free number to report gas faults. The distributor will carry out all necessary checks on the meter to restore the service.
This service provides you with the toll-free number to contact the gas distributor and initiate all necessary checks to resolve the issue.
This service provides you with the toll-free number to contact the gas emergency service in case of a supply interruption due to a fault.
The information regarding any faults or scheduled interruptions, which you will find on this website, is made public by the relevant local distributor.
Verify ZIP Code
Enter the ZIP code of the residence for which you want to activate the offer and check if you're eligible. If the result is positive, you can proceed with the subscription.
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Formidabile Luce for you
The Formidabile Luce offer includes a discount on the list price of the energy component for customers switching from the Servizio di Maggior Tutela.
Locked for the first 12 months
Commercialization and Sales Fee
12 €/kWh
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