On the first page of the bill, you will find personal data (tax code and nine-digit customer number), the total amount to be paid, which includes the total bill amount, additional services, and the private television subscription fee (in the electricity-only bill), the billed consumption in the bill, and the annual consumption broken down by energy consumption time bands.

On the second page, at the top, you will find the Energy Receipt containing data related to the supply. Specifically, in the electricity bill:

• The POD code
• The contracted power
• The supply address
• The list of bill expense items with their amounts: consumption fee, fixed fee, and power fee; the “other items” section including any Enel bonus, possible deduction if benefiting from the social bonus, excise duties, and VAT
• Additional services
• Private television subscription fee

In the gas bill:

• The PDR code
• The supply address
• The list of bill expense items with their amounts: consumption fee, fixed fee, possible deduction if benefiting from the social bonus, excise duties, and VAT

Below the Energy Receipt is the Offer Box with the main contract details and the current economic conditions.

You can choose different payment methods:

• Domiciliation with direct debit from a current account
• PagoPA payment notice via the service available on the website Enel Energia or through payment service providers participating in PagoPA.
  
• Spazio Enel​
  

If you need further information and want to know about other payment methods, read the page dedicated.

The Bolletta Web  is the free Enel Energia service that allows you to receive your bill directly to your email address. Activate Bolletta Web now and make a sustainable choice while respecting the environment. 

You only need to enter your Tax Code/VAT number and the nine-digit customer number found at the top left of your bill. After activation, you will receive an email and you will need to click on the link to confirm the email address.

Check your junk/spam folder, our email address may not yet be recognized by your account.

For further information, consult the page dedicated to failure to receive communications.

If you have received a credit bill (credit note) or have paid a bill twice, to find out how and when to obtain a refund, if applicable, read our dedicated page.

You can join one of our offers by visiting the dedicated page for power and gas offers or through one of our contact channels.

In the event of changing suppliers, you won't incur additional costs beyond any expenses related to subscribing to the contract, such as stamp duty and a security deposit if required.

There will be no service interruptions or technical interventions on the meter or systems.

Keep the following information handy:

• Name and surname or company name and tax code or VAT number of the contract holder.
• The POD code (for electricity supply) or the PDR code (for natural gas supply). You can find them among the data on the meter, if electronic, or on the bill of the previous account holder.
• Telephone contact and any email address.

Meter reading will be automatically taken at the time of changing suppliers. It will be used by the previous supplier to bill consumption in the closing bill and by Enel Energia as the starting reading for billing consumption.

Only for electricity supply, you can request a transfer with a change of supplier to simultaneously change the contract holder and supplier. It's free and without interruption of service!

Throughout the period in which the new offer is being activated, you can:

• Activate the web bill.
• Request direct debit domiciliation from your current account.

You can check the progress of activation by accessing the Customer Area or the Enel Energia App. If you haven't already, register now!

For further information, visit the dedicated section.