The most common scams can occur via phone, email, messaging apps (SMS, WhatsApp and Telegram), QR codes, or fake online investments. These scam attempts mimic our official communications but include elements that, with the right attention, can be recognized as fraudulent.

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ou will find only authorized staff, ready to help you with clarity and transparency. Here, every request is handled securely, with no risk of scams.

You’re safe on Enel’s digital channels.

 

Access Enel websites and apps only to manage your supplies and products easily and securely. Your data is protected, and every transaction is carried out safely, with no risk of scams.

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The toll-free number 140 is the only official phone channel for receiving assistance with Enel services. You will speak with authorized operators, ready to help you securely, with no risk of scams.

Phone, email, messaging, QR codes,
and fake online investments

5 types of fraudulent activity to watch out for. Learn how to identify them and protect yourself

Phone
E-mail
Messaging
QR Code
Fake online investments

We would like to inform you that a scam is currently underway involving a reduction in electricity supply capacity.

Fake Enel operators are notifying customers of a power reduction due to the alleged non-payment of one or more bills, requesting immediate payment to non-Enel IBANs or QR codes in order to restore the power. We are taking all necessary measures to prevent this from happening again. We urge you not to make any payments to IBANs or QR codes provided via email, message, or phone.

 

Please contact Enel’s official channels only: Spazio Enel, Spazio Enel Partner, chat, or the toll-free number 140.

Segnaliamo che è in corso una truffa sulla riduzione di potenza relativa alla fornitura di energia elettrica

Falsi operatori Enel comunicano una riduzione di potenza a causa del mancato pagamento di una o più bollette, chiedendo un pagamento immediato su IBAN o QR code non Enel per il ripristino della potenza. Stiamo adottando tutte le misure necessarie al fine di evitare che ciò si possa ripetere. Invitiamo a non effettuare alcun pagamento su IBAN o QR code forniti via mail/messaggio/telefono.

 

Contatta i canali ufficiali di Enel: Spazio Enel, Spazio Enel Partner, chat o numero gratuito 140

Phone scams: what is vishing?

Vishing is a phone scam carried out by third parties, in which scammers pretend to be Enel Energia operators in order to obtain personal information or payments that are not due.

Fraudulent calls may come from anonymous, unknown, foreign numbers or numbers that appear similar to official ones, and often use alarmist tones to pressure the victim into acting quickly.

How can you recognize a phone scam attempt (vishing)?

Unexpected calls
If you receive a phone call that is not related to a previous request of yours, it could be a scam.
Check who called you
On the official website enel.it, the “Check who called you” service is available, useful for verifying the authenticity of the call.
Request for personal data
Enel Energia never asks for passwords, PINs, OTPs, or sensitive information over the phone. Be wary of anyone who requests this information.
Pay attention to the tone of the call
Scammers often use an urgent or threatening tone to pressure you into sharing information or making payments. If the call seems suspicious, hang up immediately.

Segnaliamo che è in corso una truffa sulla riduzione di potenza relativa alla fornitura di energia elettrica

Falsi operatori Enel comunicano una riduzione di potenza a causa del mancato pagamento di una o più bollette, chiedendo un pagamento immediato su IBAN o QR code non Enel per il ripristino della potenza. Stiamo adottando tutte le misure necessarie al fine di evitare che ciò si possa ripetere. Invitiamo a non effettuare alcun pagamento su IBAN o QR code forniti via mail/messaggio/telefono.

 

Contatta i canali ufficiali di Enel: Spazio Enel, Spazio Enel Partner, chat o numero verde 800900860

We would like to inform you that a scam related to the reduction of electricity supply capacity is currently underway

Fake Enel operators claim that the supply capacity has been reduced due to the non-payment of one or more bills and request an immediate payment to a non-Enel IBAN or via a QR code in order to restore the capacity. We are taking all necessary measures to prevent this from happening again. We strongly advise you not to make any payments to IBANs or QR codes provided via email, message, or phone.

 

Contact Enel’s official channels only: Enel Space, Enel Partner Space, chat, or the toll-free number 140.

Email scams: what is phishing?

Phishing is one of the most widespread online scams. It involves sending fake emails that mimic official Enel Energia communications but are sent by unauthorized third parties, with the aim of tricking users into providing personal data, login credentials, passwords, PINs, or OTPs (One-Time Passwords), or into making payments that are not due.

These fraudulent emails may contain:

  • Suspicious links asking you to enter credentials or sensitive information.
  • Dangerous attachments which, if downloaded, may steal confidential information.

How can you recognize an email scam attempt (phishing)?

Unexpected communications
If you receive an email that is not related to a request you made or seems unusual, be cautious.
Alarmist or emotional tone
Scams often exploit fear, urgency, or curiosity to push you to act quickly. Be wary of emails that promise deals that seem too good to be true, request sudden payments, or prompt you to reveal your credentials.
Suspicious sender
They may sometimes appear to come from a trusted organization or person; in such cases, verify the request using a different channel or by referring to the official Enel Energia website.
Errors in text and layout
Phishing emails often contain grammatical mistakes, unusual formatting, low-quality images, or poor translations. They may also use language that is overly formal or inconsistent with Enel Energia’s official communications.

What should you do when you receive a suspicious email?

  • Do not click on unknown links or attachments and do not install apps suggested in the message.
  • Always check the sender’s email address and the links included: official Enel Energia emails end with @enel.com, and links always contain “enel.it”.
  • Never share credentials, PINs, or sensitive data: Enel Energia never asks for this information by email or phone.
  • Read the content carefully and be wary of messages offering deals that seem too good to be true or making unusual requests.

Segnaliamo che è in corso una truffa sulla riduzione di potenza relativa alla fornitura di energia elettrica

Falsi operatori Enel comunicano una riduzione di potenza a causa del mancato pagamento di una o più bollette, chiedendo un pagamento immediato su IBAN o QR code non Enel per il ripristino della potenza. Stiamo adottando tutte le misure necessarie al fine di evitare che ciò si possa ripetere. Invitiamo a non effettuare alcun pagamento su IBAN o QR code forniti via mail/messaggio/telefono.

 

Contatta i canali ufficiali di Enel: Spazio Enel, Spazio Enel Partner, chat o numero verde 800900860

We would like to inform you that a scam is currently underway involving a supposed reduction in power related to electricity supply

Fake Enel operators claim that your power will be reduced due to non-payment of one or more bills and ask for immediate payment to non-Enel IBANs or via QR codes in order to restore the power. We are taking all necessary measures to prevent this from happening again. We strongly advise you not to make any payments to IBANs or QR codes provided via email, message, or phone call.

 

Please contact Enel’s official channels: Enel Space, Enel Partner Space, chat, or the toll-free number 140.

SMS scams: what is Smishing?

Smishing is a digital scam carried out by third parties via SMS, WhatsApp, Telegram, or social media messages. Scammers send deceptive communications from foreign, unknown, or spoofed numbers, inducing victims to take dangerous actions.

Fraudulent messages rely on urgency and may include requests such as:

  • Calling a premium-rate number to resolve an alleged issue.
  • Clicking on a link to quickly access an unsafe website.

How can you recognize an SMS scam attempt (smishing)?

Check the links
Do not click on suspicious links that redirect to unofficial websites or to numbers different from Enel Energia’s toll-free number: 140.
Beware of unexpected messages
If you receive a message that is not related to a request you made, it could be a scam.
Verify the sender
Official communications always come from “Enel Energia,” with no variations in the name.
Never share personal data
Enel Energia never asks for passwords, PINs, OTPs, or access codes via SMS or chat, unless you are the one contacting us.

QR Code scams: what is Quishing?

QR Code phishing, also known as quishing, is a scam that exploits QR codes to deceive users and redirect them to fraudulent websites, malicious links, or infected attachments.

By scanning a malicious QR code with a smartphone camera, users may be taken to a fake page that looks similar to Enel Energia’s website but contains suspicious elements or an incorrect URL.

Scammers may place these QR codes in:

  • Emails, SMS messages, or chats that appear to come from Enel Energia, prompting you to verify your account or access your bill.
  • Printed materials such as stickers, posters, or fake documents.

How to protect yourself from QR Code scams (quishing)?

Verify the source
Do not scan QR codes from unknown sources or included in suspicious communications.
Watch out for graphic and text errors
Check the layout, poorly translated text, unusual colors, or logos that differ from the official ones. Scammers may also place fake stickers over original QR codes (on printed materials or posters).
Check the URL before opening the link
If the web address contains typos or unusual elements, it may be a scam.

Access only through official channels

  • To visit Enel Energia’s website, type the URL directly into your browser: https://www.enel.it.
  • To access the Customer Area on your smartphone, use only the official app downloaded from authorized stores (Google Play Store or Apple App Store).

Online fraud: fake investments

This scam, mainly spread online, on social networks and via phone calls, promotes fake financial investments that promise high returns with no risk.

Scammers unlawfully use:

  • The Enel brand to make the offer seem more credible.
  • The image or voice of Enel’s top management or public figures.

How to recognize a fake investment?

For all active offers and promotions, always refer to Enel Energia’s official channels: www.enel.it.

Enel does not propose investments through channels other than its official ones; therefore, pay attention to the following warning signs:

Promises of high returns with no risk.
 
Suspicious links 
that ask you to enter personal or banking details, access codes, or to make money transfers.
Requests to download apps
to manage the alleged investment.

To avoid a scam, you just need to recognize its profile. Watch our videos.

We shared real cases with experts who know investigations inside out.